POSITION SUMMARY
Installers will perform a variety of field related duties, including but not limited to; Installation of new services at residential and commercial locations- including wire runs, mounting and alignment of dishes, programming radios, verifying subscribed speeds, as well as uploading of documentation -speed test, radio signal info, and dish placement. Installers will survey properties for potential service or possible new site locations, realign radio dishes at customer premises or tower sites, trouble shoot and resolve service issues for existing customers, install/ replace CAT5 cables, and upgrade equipment. All field services must be completed to the highest level of quality and accuracy. Installers are responsible for care and maintenance of company issued tools, company vehicles, and maintaining equipment inventory and tracking. Installers are required to attend all safety meetings, follow safety guidelines, and adhere to company policies at all times. All employees are expected to uphold the highest level of integrity and professionalism with our customers when representing the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Perform Site Surveys to determine serviceability
Install new customers with Internet service
Diagnose and troubleshoot connectivity problems during Service Visits
Configure routers and customer computers
Perform Equipment Upgrades for existing customers
Keep accurate and current inventory, vehicle maintenance logs
Maintain company-issued assets including tools, equipment, and vehicles
Provide highest level of customer experience in all interactions with customers
Drive company vehicles and adhere to all applicable traffic laws
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
Installation experience in related field
Experience with Wireless Internet highly valued
Comfortable and professional working in customer homes
Enjoys working in all weather conditions
Enjoys working with hands and learning new technology
Experience and comfortable using hand & power tools
High school diploma or equivalent
Current valid Driver's License
Ability to drive a vehicle without presenting a safety risk to self or others
Safety conscious
Must be comfortable working on roofs and in tight spaces
Must pass a background check & MVR check
Ability to be added to Company auto-insurance policy
WORK ENVIRONMENT
Physical Requirements and working conditions
Fast-paced, environment with multiple changes to schedules and fluctuating priorities. Employees work
indoors & outdoors in all weather conditions and are frequently in high or tight spaces. Some lifting and
climbing required.
COMPENSATION
Compensation DOE
Health and Dental benefits; paid vacation, sick leave, and holidays; 401(k) and more great perks
Non-Exempt Full-time, overtime is required.
