We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Front Office Agent. In this role you’ll be responsible for greeting and registering guests, providing prompt and courteous service, and maintaining/closing out guest accounts while standing at the Front Desk, utilizing a computer, to meet the Sonoma Mission Inn’s high standard of quality.Key Responsibilities:Consistently offer professional, friendly, and engaging service To greet, welcome and farewell guests pleasantly and professionally.To complete the registration process by accurately verifying, inputting, and retrieving information. To promptly answer the telephone and respond to all guests inquiries with accurate information.To be familiar with SMI, all the facilities and services offered.To be timely, accurate and courteous during all interaction with guests.To maintain current and correct posting of all charges.To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise. To be knowledgeable regarding all guestrooms and suites.To do each Front Desk procedure accurately, consistently and completely.To become familiar with daily events, times and locations within the hotel.To become knowledgeable of hotel outlets and services offered to include hours of operation.To work closely with bell staff to ensure smooth arrival and departure of guests.To keep uniform neat and clean and be well groomed in accordance with SMI policy.To be punctual and have excellent attendance.To be safety conscious.To take good care of hotel and guest property.To perform cashier audit completely and accurately.To adhere to cash activity and house bank agreement.To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.Covering Royal Service Shifts as needed is requiredPerform other duties as assigned 
