Vacancy expired!
Director, Computer Resource Consulting (CRC) - Computer Field SupportBusiness Affairs: University IT (UIT), Stanford, California, United StatesNewInformation Technology ServicesPost Date 8 hours agoRequisition # 98360Director of Computer Resource Consulting (CRC) - Desktop Field SupportDo you want to lead and inspire a team of technical professionals who are passionate about supporting faculty, staff, postdocs, and students at Stanford University? Are you passionate about encouraging innovative approaches to delivering value and delighting our clients? Do you want to be part of a leadership team who values innovating with purpose, being bold, and operating with excellence in support of Stanford University and its global mission?In University IT at Stanford University, we aspire to create excellent experiences with technology for our clients, so they can focus on changing the world.The End User Experience and Support organization (EUX) in University IT, seeks a Director to lead our Computer Resource Consulting (CRC) group, an innovative team of technologists providing desktop field support and virtual meeting support to our Stanford community.The expected pay range for this position is $177,000 – $189,000 per annum.Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.Who We AreWe are a skilled, passionate, and innovative team of technologists who provide technical support for our clients so they can do mission-critical work that truly changes the world. Our clients depend on their devices, and we are there to set them up for success. We also provide conference room and virtual event support for important client meetings with topics ranging from the latest in medicine to politics and science to Nobel Laureate announcements and even on that included an astronaut, live from the International Space Station.We are a for-fee IT service organization that uses a cost-recovery model that funds our operations. This means we live on our own bottom line and strive to provide customer value every day. Our techs are self-starters and independent problem-solvers, technically minded but with significant soft skills, and they know how to improvise when needed. The group is active, knowledgeable, and fun. CRC is celebrating 25 years, and we are a forward-thinking, entrepreneurial, and evolving team with a keen focus on continuously improving our service to add customer value. We welcome change and what is coming next while always remembering our core values of client service and technical expertise.Our ClientsStanford has 20 organizations, including 7 schools, and we have clients in all of them. We support faculty and staff in classrooms, conference rooms, research labs, and athletic facilities. We are an extension of their teams, each of which have vastly different goals and operations from teaching, learning, and research to athletics and facilities management. Our job is to make sure their computer needs are met to enable them to focus on their missions.CRC Techs have thousands of interactions with faculty, staff, and students each month configuring their devices to meet each of their unique needs, collectively enabling an accomplished community to push the boundaries of human knowledge. Additonally, you might find a CRC team member working with the networking team to enhance wifi for sports journalists at a March Madness event, or helping a research lab connect specialized instruments to the network, or working with the information security office to effectively roll out programs that secure devices with minimal disruption to academic, administrative and research efforts.As the Director of CRC, collaborating with the Senior Director of End User Experience and Support (EUX), you will:● Lead all aspects of the CRC service ensuring operational excellence, financial sustainability, team morale and development, and most importantly, delighted clients.● Lead and manage technical experts responsible for the development, design, and systems integration for client engagement, from definition phase through implementation; provide technical direction for our CRC services including desktop field, research lab, conference room, and virtual meeting support. Directly manage a team of CRC managers who each lead teams of 5-18 people.● Develop and guide the CRC team to deliver on a strategic direction that continues to improve the value we bring to clients. Set short and long-term goals.● Ensure oversight of the day-to-day operations and service health. Set well-defined operations and client satisfaction goals, with metrics and data to measure success.● Build new services to fill University needs.● Maintain positive relationships with our clients, meeting with them regularly to understand their needs and seeking ways to guide the CRC team to consistently deliver value.● Be a leader in UIT. Collaborate across CRC, our clients, and University IT. Partner with other IT service partners and maintain strong relationships with them. Represent CRC on UIT or Stanford initiatives, providing direction, insight, or collecting information to bring back to the organization.● Lead, hire, mentor, and evaluate the performance of team members. Develop team members and ensure they have the support, training, and tools to do their jobs well. Use metrics to understand and evaluate team and individual performance.● Evaluate the effectiveness of the organizational structure and programs to ensure success, development of employees, and appropriate use of staff resources.● Develop and maintain an organizational culture that cultivates teamwork, creativity, inclusion, and innovation.● Establish and manage financials for the CRC organization. Manage the CRC budget and explore new financial models that may benefit the university. Develop staffing models to ensure proper staffing to meet goals, while understanding the funding limits.● Evaluate and assess metrics and program effectiveness; review trends and monitor proactively.● Create procedures and guidelines to ensure compliance with university policy and federal and state regulations.QualificationsMinimum Education and Experience Required:● Bachelor's degree and eight years of increasingly technical and leadership work experience, or a combination of education and relevant experience.Minimum Knowledge, Skills and Abilities Required:● Detailed understanding of relevant business, leadership and technical knowledge.● Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture.● Demonstrated ability to lead, motivate, and develop staff.● Exceptional customer relationship skills, consensus-building skills, and ability to establish effective working relationships in a diverse environment.● Excellent communication and interpersonal skills.Work Standards● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.● Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,http://adminguide.stanford.edu.The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Additional Information
Schedule: Full-time
Job Code: 4807
Employee Status: Regular
Grade: M
Requisition ID: 98360
Work Arrangement : Hybrid Eligible
