Division Support of Meadowood Mission:Napa Valley is admired the world over for a lifestyle grounded in agriculture, viticulture, cuisine and the art of hospitality. The mild climate and natural beauty of our region make it a desirable place to be all year round. Each season brings new opportunities to plant, grow and reap a harvest, whether grapes, produce or flowers. No matter the season, the bounty harvested from our vineyards, orchards and gardens is cause of celebration, preferably in the form of a meal with family, friends, and guests that will become friends. Food and Beverage Outlet Manager at Meadowood is the heart and soul of the guest experience and are the benchmarks of the quality for our property. Leaders of the Food & Beverage team are consummate professionals in all areas of service and experts in the areas of wine and the art of hospitality. They are superior teachers and role models. Meadowood cuisine is created to showcase Napa Valley wines. It is fresh, beautiful, healthy and delicious and inspired by the bounty of estate-grown and regional ingredients. All members of the Food & Beverage staff at Meadowood are professionals in their specific area of service, students of wine and the art of hospitality and are passionate about learning. They come to Meadowood to work in their profession at the highest level for which they are trained and to continue their evolution as culinary and wine service professionals. Position Summary:The Food and Beverage Outlet Manager, along with their support of the F&B Director, must want to be at the heart of this experience and further, have a passion for the product, service and the warmth of genuine hospitality that governs and permeates all actions, program, hiring and training efforts. Meadowood’s Food and Beverage Outlet Manager is a leader who gives the most competent Food and Beverage staff members the sense that they have room to grow yet simultaneously coaches and encourages those with promise who are only just beginning a career. As important as it is for this person to help lead the Food and Beverage team, it is of equal importance that they be a contributing, creative member of the overall Meadowood Estate team, expanding outside of their discipline to aid in the Meadowood Mission to always provide memorable experiences for our guests and members, thereby creating long-term, loyal customers; to bring pleasure to our guests by delighting them in the moment, enhancing and inspiring their lives.The Food and Beverage Outlet Manager is responsible for directing, implementing, and maintaining a service and management philosophy which serves as a guide to respective staff. Areas of responsibilities include all F&B staff and venues including The Pool, Terrace Café, Forum, and Private Dining. Major Responsibilities & Work Activities:Guest SatisfactionWith guidance from the F&B Director, ensure guest satisfaction through continual monitoring and maintaining highest level of service and wine & cuisine offerings across all venues of the F&B division.Monitor guest reactions, conferring frequently with staff to ensure guest satisfaction.Correspond directly with guests having negative experiences with division.Ensure individualized attention to all guests by keeping current of daily house counts, arrivals/departures, VIPs and in-house group activities, locations and times.Facilitate individualized attention to all guests by maintenance of guest history in V1 database ensuring that F&B staff log individual guest preferences into guest records and utilize this information when interacting with guests. Financial Help the F&B Director oversee the development of annual F&B budget including average checks (food, liquor/beer and wine) and cover counts by outlet and meal period, labor (staffing guide) by department, cost of sale, percentages and other related expenses.Help oversee all aspects of the division’s financial standing on a month-to-date, year-to-date standing.Review monthly financial information explaining variances between P&L, budget and historical performance.Review F&B sales daily, resolving discrepancies with accounting.Maintain labor and associated costs within budgeted parameters.Manage payroll through strict review of staff schedules on a weekly basis to ensure that they are in accordance with anticipated business demands. Staff Management & DevelopmentFoster and promote a cooperative working climate, maximizing productivity and staff morale.With the F&B Director, help oversee hiring of F&B staff, interviewing all candidates being considered for hire to ensure cultural and experiential fit into division.Directly supervise F&B supervisors of The Pool Terrace Café, Forum, In-room Dining, F&B Division staff.Ascertain position specific training needs of F&B staff and implement training as appropriate.Develop and implement cross-training such that staff are knowledgeable, experienced and interchangeable across F&B venues.Develop and implement incentive programs that motivate managers to perform at an exceptional level.Prioritize, organize and delegate work assignments for direct reports, following up as appropriate to achieve desired results.Manage performance of direct reports with consistent coaching, training and performance reviews.Implement professional development plans for F&B staff.With the F&B Director, handle disciplinary situations and counsel staff members according to Meadowood standards as established through Human Resources. Standards Development & MaintenanceMaintain complete knowledge and strictly abide by local, state and federal liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.Monitor F&B staff performance in all phases of service standards and job functions, ensuring that all procedures are carried out to establish standards.Conduct regular inspections of all Food & Beverage areas to ensure compliance with cleanliness, organization and operational standards.Identify deficiencies and direct appropriate team members to take corrective action as needed.Ensure all staff grooming and attire standards are always adhered to.Follow and teach all Meadowood and Forbes Standards. ReportingPrepare and submit daily reports to upper management, providing a comprehensive overview of daily operations. Reports include items such as guest cover counts, VIP and special guests, operational issues, sales performance, average checks, labor metrics, maintenance concerns, and relevant internal communications. GeneralMaintain current knowledge of industry trends and competition.Be familiar with all aspects of Meadowood services and features.Maintain all policies and procedures as detailed in the Staff Handbook.Ensure that all F&B staff have updated Food Handlers Permits and TIPs training.Track F&B trends and new concepts throughout Napa Valley. 
