Job Duties and Responsibilities:
Answers incoming calls
Listening to voicemails and returning all calls
Route calls to the appropriate person/location
Perfect Serve the physician for all urgent matters
Patient lab request/send lab orders to patient/labs/physicians
Check status of radiology orders for patients/physicians
Print and deliver faxes to appropriate person/department
Scanning and attaching chart notes/results as needed
Occasionally cover for front desk in other suites/sites for patient check in
Review the Quest trailer for additional coding
Assist with new hire training
Accept and receive incoming packages and deliver them to the appropriate suite
Possible position to promote to call center trainer depending upon job performance
Any other task your manager or administration asks of you
Job Skills:
Patient focused
Professional
Attention to detail
Ability to create a productive work environment
Excellent organizational and time management skills
Advanced verbal and written communication skills
Ability to work in fast-paced environment
Ability to work in a team environment as well as independently.
Effective communication
Qualifications
High school diploma
One year of experience in a medical field or one year of customer service/call center experience preferred
Bilingual (a plus but not required)
Working knowledge of all Microsoft Office computer programs.
Working knowledge of EMR system
Working conditions:
In office position
Basic physical requirements:
Climbing
standing for long periods of time
Stooping
Sitting and typing for long periods of time
Lifting up to 10 lbs
Travel Requirements:
Travel as needed for training and vacation coverage purposes
Compensation:
Non-exempt, hourly position
Hourly range of $21.00-$25.00 per hour based on experience.
38-40 hours per week. Monday through Thursday 8:00 am to 5:00 pm with a 1 (one) hour lunch break. Fridays 8:00 am to 4:00 pm with a 1 (one) hour lunch break
Full medical coverage for the employee, can choose between Kaiser and Blue Shield Plans.
HSA is available to those who chose Blue Shield.
Dependents and Spouses can be added at the employee's expense
Vision and Dental Plans offered to the employee at the employee's expense
Vision plans are included in the Kaiser Medical Plan if you choose Kaiser as your medical insurance.
401k and profit-sharing plans available after 1 year of hire
Colonial Life, Accident, and Cancer plans offered
Scrub stipend in the spring and fall, $125
Monthly cell phone stipend of $15.00
PTO package-vacation and sick combined. Accrue 1.54 hours per pay period from date of hire. Accrual rate increases at the 1 year, 5 year and 10 year anniversary. PSL available as well after 90 day probation period is over.
Please email your resumes to officemanager@shomg.net or hit reply on this post.
