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We are looking for a detail-oriented Service Advisor to run our Service Department and handle customer service interactions, reports, and repairs. The Service Advisor responsibilities include providing the highest level of customer service, developing lasting customer relationships, and overseeing the service team. The Service Advisor maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
To be successful as a Service Advisor, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.
Service Advisor Responsibilities:
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members ensuring that work is completed to industry standards.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating workorders, invoices, processing new orders, and tracking inventory.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Maintaining strong relationships with manufacturers, dealers, and sales representatives.
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Service Advisor Requirements:
Strong industry knowledge.
Excellent leadership, communication, sales, and customer service skills.
Computer literacy and good organizational skills.
Strong creative thinking and problem-solving skills.
The ability to work under pressure and handle stress.
If you feel you meet or exceed the above qualifications, please submit a resume including experience and pay history. Please include a cover letter that states how your background prepares you for this position.
