Job description:
Customer Service Representative
Job Description:
This job description outlines a role for a customer service representative who works directly with clients in person , offering product information, resolving issues, and ensuring customer satisfaction. Here's a breakdown of what stands out.
Key responsibilities:
Face-to-Face interactions: The CSR will be engaging with customers directly, requiring good interpersonal skills and a personable demeanor.
Sales and referrals: There's an emphasis on generating customer referrals and appointments, suggesting the role is customer service.
Product presentation: The CSR is expected to present and explain the features/benefits of the KIRBY AVALIR PLATINUM cleaning systems, which requires product knowledge & training.
Customer relationship building: Building trust with customers through communication is central to the role, making empathy and strong listening skills essential.
Problem-solving: The role involves troubleshooting customer complaints and offering solutions quickly and efficiently.
Desired skills:
Customer Support Experience: Proven track record in customer service.
Active Listening & Communication: The CSR should be able to listen attentively and communicate clearly to solve problems and explain product benefits.
Adaptability: The ability to respond to different customer personalities and adapt the communication style is crucial.
Time Management: The role involves multitasking, handling customer accounts, and prioritizing tasks effectively.
Additional Requirements:
Reliable transportation: Since this is an in-person role, having a car and a current driver’s license is necessary.
Flexible Schedule: Willingness to work evenings and weekends when needed.
Compensation: The pay seems to range from $700 to $850 per week, with opportunities for bonuses and commission.
CALL OR TEXT
209-662-4316
Ask for: HR Team
