As a Quality & Training Supervisor, you will oversee quality assurance activities, complaint resolution, incident investigations, and training initiatives across the Inland Empire. This role plays a key part in ensuring concerns are investigated and documented accurately, corrective actions are followed through, required visits and training are completed, and the team meets agency and contract requirements.This is a hands-on leadership role that balances fieldwork, team supervision, training support, and administrative responsibilities. Priorities may shift based on operational needs, requiring strong judgment, organization, adaptability, and the ability to guide staff while ensuring quality standards and client safety remain a priority.WHAT YOU WILL DO:Quality Assurance & Field Visits: Oversee quality assurance visits and phone calls, conduct in-home assessments, support complex cases, and identify potential safety or service concerns.Complaints, Incidents & Investigations: Guide the timely investigation, resolution, and documentation of client complaints, incidents, allegations, injuries, theft, property damage, SIRs, and other quality concerns.Documentation, Reporting & Compliance: Monitor quality assurance activities, contract requirements, reports, and outstanding documentation to ensure accuracy, timely completion, and compliance with agency standards.Team Supervision & Leadership: Supervise, coach, and support Quality & Training Coordinators and related staff by delegating assignments, managing workloads, monitoring progress, and ensuring follow-through.Training & Development: Oversee training for new and existing care providers, monitor training compliance, support training initiatives, and step in to facilitate virtual or in-person training when coverage is needed.Continuous Improvement & Community Partnerships: Identify opportunities to improve quality and training processes while building professional relationships with clients, caregivers, regional centers, licensing bodies, vendors, and community partners.
