Primary Function of Position:Intuitive Surgical, Inc. produces the da Vinci® Surgical System, a minimally invasive robotic surgery system that uses highly complex mechanics, replaceable instruments and accessories, and enhanced three-dimensional visualization to extend surgical technique and precision beyond the limits of the human hand. The Technical Diagnostic Specialist is responsible for supporting Service readiness for all incoming new products and for the transfer of products and processes to sustaining teams. This position works closely with engineering teams during the assembly, documentation, and testing of new products and processes. This position is directly responsible for executing test protocols, documenting results, evaluating new manufacturing process instructions, and providing feedback to engineering and manufacturing operations. In addition, the engineering technician assists with developing and maintaining tooling, fixtures, and a clean, well-organized workspace. A strong sense of shared responsibility and shared reward is required as well as a commitment to high product quality.  Roles & Responsibilities:Enterprise subject matter expert capable of solving highly complex technical issues and influencing organizational practices.Return Material Authorization (RMA) line support for FA, Repair, and Final Test of products.Use hand tools to disassemble, assemble, and repair mechanical and electrical components.Provide process feedback to the engineering, service, and training teams.Assist with continuous improvement and update of Service RMA procedures.Support qualification process for equipment, fixtures, and tooling.Support training of Service Operations Technicians within mechanical and electronic assemblies.Maintain 6S standards in assigned work areas.Other duties as assigned by management/supervisors.
