Logistical Coordinator/Internal Project Manager
Location: Ventura, California
Company: Elite Rooter
Employment Type: Full-Time
About Elite Rooter
Elite Rooter is a trusted plumbing company serving the Ventura community with professional, reliable service. We're looking for an organized and motivated Dispatcher to join our growing team and help us deliver exceptional service to our customers.
Position Overview
We're seeking a skilled logistical coordinator/internal prject manager who will serve as the central hub of our operations. This role combines project management, communication coordination, and logistics to ensure our technicians are equipped to provide top-tier service throughout our locations across the country. You'll be the vital link between our office, field technicians, and customers.
Key Responsibilities
Project Management & Coordination
Manage daily work orders and prioritize service calls based on urgency and technician availability
Track project progress from initial call to completion
Coordinate schedules to maximize efficiency and minimize customer wait times
Monitor job timelines and ensure timely completion of all assignments
Communication & Customer Service
Serve as primary point of contact between customers, technicians, and management
Provide real-time updates to customers regarding technician arrival times and service status
Communicate job details, special instructions, and customer concerns to field technicians and our clients
Technician & Field Support
Dispatch technicians to job sites with complete work order information
Monitor technician locations and availability throughout the day
Coordinate emergency calls and urgent service requests
Logistical Coordination
Plan efficient routes to minimize travel time and fuel costs
Track and maintain accurate records of all service calls and completions
Update scheduling software and maintain organized documentation (Servicetitan)
Qualifications
Required:
High school diploma or equivalent
2+ years of dispatching, logistics, or project coordination experience
Excellent communication skills, both written and verbal
Strong organizational and multitasking abilities
Proficiency with computers and ability to learn new software quickly
Ability to remain calm under pressure and handle multiple priorities
Preferred:
Experience in the plumbing, HVAC, or service industry
Familiarity with dispatching software Servicetitan is a bonus
Bilingual (English/Spanish) is a plus
What We Offer
Competitive salary based on experience
Opportunity for growth within a expanding company
Supportive team environment
Modern office tools and technology
Schedule
Monday through Friday with occasional weekend availability for emergency dispatch
How to Apply
Interested candidates should submit their resume and TEXT ME AT (805) 891-6710
Elite Rooter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Thank you,
Monica
