Vacancy expired!
Medical Manufacturing company located in Camarillo is looking for a Customer Service/Sales Support Representative to provide excellent support and service to our customers ensuring a positive customer experience from the beginning of the quoting process through delivery.
Monday-Friday 8:00am-5:00pm
$25.00-$30.00/hour + Benefits
Responsibilities:
-Accurately prepare and process orders, quotes, and RMA’s for returns and/or credits.
-Respond promptly to customer inquiries.
-Acknowledging and resolving customer complaints.
-Interface with Purchasing and Production departments to track order status.
-Run open order reports daily.
-Communicate to the customer and sales representatives potential delays or issues.
-Accurately input data in the ERP system and maintain master customer files.
-Partner with applicable departments to identify customer/order issues.
-Investigate the most time effective solution to order issues and communicate with customers/sales representatives of the potential impact on their delivery timetable.
-Proactively communicate with internal departments on all changes to orders.
-Ensure drawings are approved and signed prior to beginning the quoting process.
-Enter quote in ERP system by utilization of multiple systems (email and/or drawing tracker).
-Other duties as assigned.
Qualifications:
-High School Diploma or GED
-5+ years customer service experience within a manufacturing company or similar
-Experience using an ERP system
-Proficient in MS Office
-Accurate data entry
If you meet the above criteria and are interested in joining our team, please reply with your resume and the best way to contact you. We look forward to speaking with you!
