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Client Care Coordinator/ Scheduler- Homewatch Caregivers - Thousand Oaks
Job Description
The Client Care Coordinator/Scheduler manages the home care services of the agency and its caregiving employees in accordance to company policies and procedures.
Knowledge, Skills, and Abilities Required:
1. Passion to help others
2. Positive, can-do & will-do attitude
3. Exemplary time-management skills
4. Strong interpersonal communication skills
5. Ability to communicate through various means
6. Willingness to learn and adhere to agency policies & procedures
7. Strong computer and technology skills
8. Meet hiring criteria regarding background check and onboarding policies
Major Responsibilities
1. Monitor clients’ plan of care and daily task list
2. Train caregivers
3. Maintain scheduling
4. Respond to emergency situations. Expected to fill caregiver shift if necessary
5. Meet and Greets with new clients, and quality control visits
6. On-call weeknight/weekend rotation
7. Obtain client satisfaction reviews and testimonials
8. Office coverage, attend staff meetings
9. Perform miscellaneous job-related duties as assigned
Experience and Training
1. Preferred 1 year minimum administrative or other work in office setting
2. Prior scheduling experience in home care industry
3. Able to communicate effectively
4. Rate of pay depends on experience
5. Bilingual is a plus
Homewatch CareGivers has been located in Thousand Oaks since 2013. We cover care for clients in Ventura County, Malibu, and the San Fernando Valley. We offer employees a strong family-oriented culture. Our team welcomes qualified applicants who are passionate about helping others. Our mission is to preserve dignity, protect independence and provide peace of mind to our clients and their loved ones by providing exceptional home care. Professional training is provided to address relevant health and wellness issues our elderly clients’ experience. For more information about the company and our services, visit our website: www.hwcg.com/thousand-oaks.
