Ventura based restoration company seeking a Dispatcher to join our team! This position is primarily responsible for receiving emergency and non-emergency service calls, prioritizing them on the basis of severity, maintaining awareness of vehicle and team locations / availability, and directing teams in an efficient and prioritized manner, per our guidelines and Operating Procedures.
The Dispatcher is a non-exempt position and is expected to act as ambassadors of the company brand and culture when interacting with customers, co-workers, and supervisory/management staff. Our company provides an excellent work environment and is passionate about its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers.
Responsibilities Include:
- Answering calls and convert inquiries into booked service appointments.
- Prioritize an emergency service schedule.
- Dispatch technicians.
- Monitor daily driving routes and schedules for optimal efficiency/high level of productivity.
- Manage your assigned jobs from start to finish.
- Resolve any customer service concerns.
- Monitor the performance of Field Technicians and take corrective action.
- Xactimate estimating, sketching and record keeping.
- Coordinating additional sub-contracting work, when necessary.
- Audit job paperwork completed by Field Technicians to ensure completion and accuracy.
- Final billing and collecting payments.
Requirements Include:
- Knowledge in the Emergency Restoration Industry is preferred, but not mandatory.
- Self-starter and quick thinker who has an interest in improving work efficiencies.
- The ability to think clearly and rationally.
- Must be able to prioritize and problem solve.
- Organizational skills and the ability to multi-task.
- Positive and energetic.
- Works well with a team as well as independently.
- Must be dependable, have a valid driver's license and reliable transportation.
- Basic computer and Microsoft office experience.
MUST HAVE GOOD KARMA
This position is full time. Our office hours are 8AM - 5PM.
Due to the emergency services we provide, this position will be required to answer emergency calls over the weekend and after hours, on rotation.
Compensation includes a base salary, plus commission after training. Your salary will be determined based on your experience level and skill sets.
If you're a good fit and want to become a member of our team, you can apply by submitting your resume via email.
