Job Position Summary:Fighters Shop has a new vacancy for an experienced Retail/office administrator to join its team. The Retail/Office administrator Assistant is responsible for providing exceptional customer service and retail assistance within the front showroom, on-site, phone and online. You will contribute to the overall purpose of the showroom, which is to help organize and to enhance the visitor’s experience. You will offer administrative and operational support to the Owner, providing cover in their absence. Main Responsibility:- Customer Service: In-store/Phone/Email/Online support: Act as point of contact for online and in-store customers, answering phone and email enquiries, resolving complaints and processing orders efficiently and promptly.Requirements and skills:- Strong attendance, reliability and punctuality record- Strong work ethic and proven track record of being proactive and using initiative within Retail- Clear understanding and proven delivery of good customer service- Able to deal with customer enquiries on own initiative, responding to queries and complaints in a constructive and prompt manner- Possesses excellent communication skills; is friendly, approachable and professional when dealing with visitors and staff in person, over the phone or in writing- Possesses excellent time management and organizational skills, able to multitask and prioritize tasks effectively- An interest in Sports/MMA is desirablePerks:- Stable and long-term job with opportunities for pay raises- Mileage reimbursement- Free/discounted prices on equipment- Bonus opportunities are available!
