Top 3-4 Technical Skills1-2 years in a desktop/helpdesk role - They'll be first point of contactExperience supporting the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network servicesSolid understanding of the Windows Operating System and computer hardwareSummaryThe Information Systems Specialist is part of the Information Technology Service Desk Team and is the direct support for the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network services. This is an entry-level position and the first point of contact for users who contact the service desk team through phone, email, and ticketing systems to ensure that users receive appropriate assistance, status updates, and resolution in a timely manner. Assists in the installation, implementation, and upgrades of internal systems and maintains a tracking system for usage evaluation.Position ResponsibilitiesFields incoming requests and incidents to resolve technical issues through the ticketing system. Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updatesMaintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops, and other computer accessoriesResponsible for daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry softwarePerforms Windows & Mac imaging of computer systems, setting up new hire employees with equipment & gathering equipment from off-boarding employeesProvides support for on-site/off-site meetings, conference rooms, and audio/video-related supportPerforms hardware support including installs, troubleshooting, basic repairs, printer maintenance, e-waste, and responsibility for the storage and inventory tracking of new and used equipmentLearns to use professional concepts. Applies company policies and procedures to resolve the routine issue and normally receives detailed instructions on all work. Works on assignments tasked by the Service Desk SupervisorWorks on problems of limited scope and articulates issues and need for guidance, as applicableOther duties as assignedBasic Qualifications (Required Skills & Experience)High School Diploma or GED equivalent requiredMinimum 1 - 2 years of relevant experience or equivalent combination of education, training, and experienceHas a solid understanding of the Windows Operating System and computer hardwareStrong computer skills and proficiency in Microsoft OfficeDemonstrates strong customer service for phone and face-to-face interactionEffective, clear, and concise written and verbal communication skills. Articulates solutions in an effective and cohesive mannerOther Qualifications & Desired CompetenciesDemonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skillsAble to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of dutiesDisplays strong initiative and drive to accomplish goals and meet company objectivesTakes ownership and responsibility for current and past work productsIs committed to learning from mistakes and driven to improve and enhance the performance of oneself, others, and the companyWorks well with others and consistently demonstrates teamwork, and collaboration, and puts the success of the team above one's own interests. Shares ideas and knowledge with othersBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future
