Job Overview
We are seeking a skilled IT Technician to join our technology support team. The ideal candidate will provide technical assistance, maintain computer systems, and ensure the smooth operation of our IT infrastructure. This role requires a proactive problem-solver with strong communication skills and a solid understanding of various operating systems and network configurations. The IT Technician will support end-users, troubleshoot hardware and software issues, and contribute to the overall efficiency of our IT environment.
www.AImanagedITservices.com
Responsibilities
Provide technical support to end-users for hardware, software, and network issues
Manage and maintain computer hardware, operating systems (Windows, macOS, Linux), and peripheral devices
Troubleshoot software problems including applications like Microsoft Office and specialized enterprise software such as BMC Remedy, ServiceNow, Jira
Configure and support computer networking components such as LAN, VPNs, firewalls, and switches
Assist with desktop support tasks including OS installation, updates, and hardware upgrades
Monitor and troubleshoot IT infrastructure components to ensure system reliability
Document incidents and resolutions using help desk tools like ServiceNow or Jira
Support remote access solutions and ensure secure connections for remote users
Collaborate with other IT team members to improve system performance and security
Skills
Strong knowledge of operating systems including Windows, macOS, and Linux environments
Experience with computer management tools and software troubleshooting techniques
Familiarity with network configurations such as LAN setup, VPNs, firewalls, and switches
Proficiency in Microsoft Office Suite and other productivity tools
Ability to provide excellent customer service while resolving technical issues efficiently
Knowledge of IT support ticketing systems like BMC Remedy or ServiceNow
Experience with help desk operations using Jira or similar platforms
Understanding of computer hardware components and maintenance procedures
Effective communication skills to explain technical concepts clearly to non-technical users
Ability to work independently or as part of a team in a fast-paced environment
This position offers an engaging opportunity for individuals passionate about technology support and infrastructure management. We value proactive problem-solvers who are eager to contribute to a dynamic IT environment.
Job Types: Full-time, Part-time
Pay: $26.05 - $43.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Health insurance
