Duties and ResponsibilitiesAnswer incoming phone calls and route them to the appropriate team (pharmacy, DME, billing, etc.)Make outbound calls to patients, caregivers, and facilities to coordinate monthly DME ordersConfirm supply needs, delivery dates, and insurance information with patientsDocument all communications and updates accurately in the patient’s chart/systemEnsure patient records are current and complete with necessary authorizations or documentationMaintain a professional and empathetic demeanor with all patient interactionsCollaborate closely with DME staff and pharmacy team to ensure seamless servicePerform general front desk duties as needed, including faxing, scanning, and filing
