Service Team Member – Customer Service Positions Available

Service Team Member – Customer Service Positions Available

27 Oct 2024
Colorado, Arvada, 80001 Arvada USA

Service Team Member – Customer Service Positions Available

This posting is for a role with an independent McDonald’s franchisee.We are hiring driven Service Crew Members 16 years old and older!Pay range $15.00-$17.00 DOE & AVAILABILITYBoselli & Sons’ LLC DBA McDonald’s is an Equal Opportunity employer.Start moving forward safely today – McDonald’s corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members, customers, and the community.Start building your future today - Build your skills through world-class training and pursue your education. We offer college tuition assistance up to $2500 per year, free high school completion programs, free English language classes, and even career advising to help employees achieve their goals.Start a flexible schedule today - Get a job that fits your life and encourages you to balance what’s important to you.Start a feel-good moment and start your application today!Responsibilities:Whether you're looking for part-time or full-time work to support your next step, you've come to the right place! Team member opportunities are available practically anytime: breakfast, lunch, late nights, weekends - whenever works for you.How do Crew Members play a key role in the restaurant?

Work in a fast-paced environment, able to multitask

Connect with customers to ensure they have a positive experience

Help customers order their favorite McDonald's meals (Take orders and handle payments)

Prepare all of McDonald’s World-Famous food (cook food and assemble orders)

Partner with other Crew and Managers to meet daily goals and have fun

Keep the restaurant looking phenomenal

Benefits:· ZayZoon- Access Your Pay Before Payday· Opportunities for Advancement· Paid Sick Leave· Medical, Dental, Vision Insurance Offered· Performance Reviews Every 6 Months· Free Meal Every Shift· Flexible Scheduling· Employee Resource Connection· Tuition Assistance up to $2,500 per year· Free Online High School Diploma Program· Career Advising services· Special Discounts on Insurance, Groceries, Travel, Electronics and More!· 30% National Employee Discount off an entire order, one time a day· We Provide Uniforms (2 Shirts, Hat/Visor, Name Tag)· Company Outings, In-Store Incentives, Employee Recognition, and So Much More!This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.Requsition ID: PDXMC14D36C28-775F-46DE-B7C3-A41EBDD267D86972McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

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  • Company Description

  • If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures goo d communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and familiesESSENTIAL RESPONSIBILITIES AND TASKS:- Live and exemplify the Five Principles of Mars, Inc. within self and team.- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.- Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet\'s health.- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian\'s instructions, selling retail products and scheduling future appointments.- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.- Conduct administrative functions as necessary.- Other job duties as assigned.THE FIVE PRINCIPLES:- Quality -The consumer is our boss, quality is our work and value for money is our goal.- Responsibility -As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.- Mutuality -A mutual benefit is a shared benefit; a shared benefit will endure.- Efficiency -We use resources to the full, waste nothing and do only what we can do best.- Freedom -We need freedom to shape our future; we need profit to remain free.HIRING QUALIFICATIONS COMPETENCIES:Leadership:- Customer Focus- Peer Relationships- Integrity & Trust- Action Oriented- ListeningFunctional:- Preventative care and OWPs- Communication Skills- Client Service Skills- Priority Setting- Time ManagementCAPABILITIES AND EXPERIENCE (CANDO):- Ability to multi-task-Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.- Communication skills -Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.- Organizational ability-Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.- Problem solving skills -Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.- Client service skills -Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.- Intellectual ability-Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.- Mathematical ability-Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.- Computer skills-Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.ATTITUDES (WILLDO):- Initiative-shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.- Integrity-Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.- Cooperativeness-Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.- Flexibility-Is open to changing situations and opportunities and is willing to perform all tasks assigned.- Independence-Able and willing to perform tasks and duties without supervision.- Tolerance for Stress / Resiliency-Maintains a positive \"can do\" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.SPECIAL WORKING CONDITIONS:- Ability to work at a computer for long periods of time.- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.- Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.- The noise level in the work environment is moderately high.- Requires sufficient ambulatory skills in order to perform duties while at hospital.- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.EXPERIENCE,EDUCATION AND/OR TRAINING:- High School Diploma or equivalent preferred.- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.- One year related experience required with customer service preferred.- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

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