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Summary
The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. 
Essential Job Functions
    Welcome guests upon their arrival and assign rooms
    Provide information about the hotel, available rooms, rates, and amenities
    Respond to guests’ complaints in a timely and professional manner
    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
    Receive payment from and check out hotel guests 
    Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
    Create unique baskets or special amenities for special guests 
    Accept reservations, changes, and cancellations 
    Recommend restaurants and activities to guests  
    Make change, post charges, reconcile daily work, and make deposits
    Communicate with guests and coworkers in a friendly, courteous, and professional manner
    Other duties as assigned 
