Vacancy expired!
Summary 
The Front Desk Agent will welcome and register guests, present statements, check credit and collect payment for departing guests. Shifts run from 7am to 3:30 pm, 3pm to 11:30pm or 11pm to 7am Must be available to work any shift, 5 days a week.Essential Job Functions
Display at all times a friendly, courteous and professional manner in all dealings with guests and employees
Must have good rapport with accounting and other personnel
Welcome and register hotel guests
Check guests out of hotel in accordance with procedures
Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out
Clear all “hold status’ room discrepancies
Clear all “non-zero” balances
Maintain and update the Hotels’ Guest History
Coordinate with other departments’ daily needs or special requirements for all hotel guests
Record any guest complaints or problems and notify the appropriate individuals
Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request
Be familiar with room and rate availability for current and future dates
Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel
Be able to work PBX console in order to act as relief back-up staff
Relieve Concierge Desk when needed and have knowledge of guest related concierge duties
Do daily key count and request keys as par suggests
Distribute hotel keys as necessary
Be knowledgeable about all group and catering events and locations in the hotel
Understand the Hotel Management System as it relates to with check in and check out procedures
Run daily reports as necessary
Make change, issue safety deposit boxes, cash checks, post charges, reconcile daily work and make deposits in accordance with established procedures
Responsible for maintaining cash bank and for daily settling of cash bank
