The Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots. This position reports to the Guest Services Manager. Job Posting Deadline
Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season. Essential Job Functions Greet guests and maintain a friendly and helpful attitude dealing with guest needs Be able to answer questions, promote and offer information about the resort and surrounding area Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment Assist in the upkeep and maintenance of the outdoor areas for which the base operations department is responsible Maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events Ensures everyone enters and exits the resort in an organized manner at the end of a long busy day Perform daily counts of parking lots and abandoned vehicles  Report complaints and guest concerns to supervisor in a timely manner Collect, handle and store ski/snowboard equipment Conduct market research surveys with on-site guests when necessary Perform other duties as assigned 
