Position Summary 
The Ski & Club Concierge delivers exceptional, anticipatory service to members and their guests of the Aspen Mountain Club, ensuring a seamless and luxurious experience both at the base Ski Locker Room and atop Aspen Mountain in the Club. This role combines refined guest service, discreet personal assistance, and a deep understanding of fine dining, wine service, and club-level hospitality. The Ski & Club Concierge works in close collaboration with the Club’s food & beverage team, ski valet, and member services to ensure every detail of the member experience is flawlessly executed. This position reports to Membership Director.Job Posting Deadline 
Applications for this position will be accepted until September 13, 2026.Essential Job Functions/Key Job Responsibilities 
    Create a warm, welcoming environment and build personalized relationships with members and their guests, using names and preferences to deliver tailored service
    Provide discreet and anticipatory personal assistance, fulfilling all reasonable member requests with a sense of urgency and professionalism
    Support and execute formal dining experiences including wine service, menu knowledge, and collaboration with F&B staff for reservations, private dining, and special events
    Coordinate premium experiences such as ski lessons, spa appointments, private transportation, cultural events, and exclusive dining both on- and off-property
    Possess intimate knowledge of local mountain terrain, snow conditions, and Club programming to make accurate and appealing recommendations
    Facilitate detailed itinerary planning and concierge services including restaurant bookings, local excursions, retail reservations, and equipment rentals
    Assist in maintaining the Club wine cellar inventory and communicate wine and beverage preferences to the service team for personalized offerings
    Handle receiving and discreet distribution of packages, messages, personal items, and guest belongings with full confidentiality
    Maintain clear and accurate records of guest visits, charges (ski tuning, race fees), and member files; report guest count limits to the Club Manager
    Monitor, maintain, and restock refreshment areas, coordinate coffee and beverage service in both Locker Room and Club Lounge areas
    Assist in the packing, shipping, and handling of ski equipment, collaborating with The Little Nell Ski Concierge and transportation staff as needed
    Other duties and projects as assigned
