Position Summary
The Executive Administrative Assistant assists the hotel General Managers with secretarial duties, general correspondence, guest relations, and employee relations. This position reports to the General Manager.The pay range for this position is $26.00 to $32.00 per hour; actual pay will be dependent on budget and experience.Job Posting Deadline
Applications for this position will be accepted until August 30, 2026.Essential Job Functions/Key Job Responsibilities
    Complete all secretarial and administrative duties for the General Manager, including managing correspondence, executive office files, trace files, follow-up activities, telephone inquiries, and special projects
    Oversee the guest amenity, thank you letter, and gift certificate programs, including coordinating paperwork and personal notes, maintaining return guest amenity files, and processing, filing, and issuing complimentary and paid certificates
    Act as a liaison between the General Manager, guests, employees, vendors, and internal departments, responding to inquiries and ensuring timely follow-up and communication
    Manage guest communications and correspondence related to special events, road closures, amenities, operational changes, and other information that may impact the guest experience
    Assist with guest relations and maintain guest comment card correspondence and online guest feedback, including TripAdvisor, WideWail, Expedia, and Qualtrics survey responses
    Administer employee mention recognition program from guest surveys
    Assist with daily guest room blocking in coordination with the Front Office Manager and support other departments as business volumes and staffing levels demand
    Manage incoming and outgoing correspondence and packages, including processing packages with TripHero and ensuring outgoing correspondence is properly routed and received by the appropriate departments
    Assist with administrative and financial processes, including Esker and Checkbook processing, corporate credit card expense processing through Concur, and related documentation and follow-up
    Own and maintain the Lounge music schedule, including coordinating and communicating with musicians, managing scheduling needs, and assisting with musician billing
    Participate in the entertainment of prospective clients and assist with special events and other activities as directed by the General Manager
    Maintain a neat, organized, and professional executive office; purchase office supplies and equipment; and establish and maintain appropriate administrative files and records
    Handle special projects and assignments as required by the General Manager while maintaining a high level of confidentiality, professionalism, organization, and attention to detail
    Other duties as assigned
