People:Identify with manager, develop and mentor your No. 2Allocate workloads within team to ensure smooth operations during peak activity or staff absenceEnsure team meets company standards of 52 hours training per year per employeeEnsure that the new hires complete company’s mandatory training within the first 6 monthsSupport the manager where needed:Participate to staff appraisals, and at a minimum once per year per employeeEnsure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.Contribute to the effective weekly department meetings with team.Review department goals and business plan periodically with team to ensure buy-in and accountability.
Operations:Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed as per the DLSOP.Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectivelySupervise operations:ECS report (weekly)Customs import stat1 (daily)Support the manager in the following areas:Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizationsMonitor undischarged Transit formsMonitor duty deferment usage and levelsMonitor license/visa applicationsEnsure all documentation present for archiving purposesMeet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
Customer:
Support the manger and or the sales department where needed:Make 5 calls per week – Retention/SalesEnsure all new business is transitioned correctlyReport all calls - sales and retention activities in CRMIssuance of customs proposal
Finance:Follow up the customs guarantee for various operationsFollow up refunds with customs authoritiesFollow AR report – review, delegate, chaseEnsure every account has a credit limit and check for credit extension when neededDepartment P&L – review, identify, plan Compliance:Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Culture:
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems:Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)Be open to implementing new system changes and enhancements with your team.Be involved and suggest system/process improvements.Set the tone of this environment within your team.Audit of files in accordance to AEOManagement of customs systemSend client report requests through the available database (expo request, expo reporting)
