Job Summary:Performs a variety of procedures to process complex outside medical referrals, functions as a liaison, and works independently. Ensures timely accurate processing resulting in making members/patients and their needs a primary focus of one's actions; accurate department processes to ensure quality processing. Considers how timely and accurate referral processing will affect members.Essential Responsibilities:
This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
Processes complex outside medical referrals; reviews referral for completeness and requests additional information as necessary; verifies member eligibility, ensures appropriate review nurse approval is obtained when necessary (codes diagnoses and procedures) and enters information into system.
Maintains relationships with vendors, physicians and members with regard to questions and problems with referrals, including keeping outside providers updated with pertinent information to process referrals (Researches each referral to ensure service requested is a benefit for the member. Gathers data on interregional members and verifies eligibility status by contacting members home region.). Performs other duties as assigned by management.
Basic Qualifications:Experience
Four (4) years of previous experience in a healthcare industry.
Minimum of six (6) months experience authorizing/denying referral requests.
Education
High school graduation or equivalent.
License, Certification, Registration
N/A
Additional Requirements:
Demonstrated ability to read/interpret provider orders and to apply medical coding procedures using CPT-4 and ICD-9.
Demonstrated customer service skills, customer focus abilities and the ability to understand Kaiser Permanente customer needs.
Typing speed of 35 w.p.m.
10 key by touch.
Preferred Qualifications:
Medical terminology preferred.
Notes:
Must be ON CALL 7 days a week and must live in COLORADO
COMPANY: KAISERTITLE: Referral Processor II - ON CALL - MUST live in COLOCATION: Aurora, ColoradoREQNUMBER: 1316739External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
