Join the largest manufacturer of tile and natural stone in the United States
and watch your career stand out with Dal-Tile, a subsidiary of Mohawk
Industries.Our close-knit team of dedicated professionals has made us the success we are
today. In exchange for their hard work, we support our people with a
family-friendly work environment, a commitment to promoting from within,
unique benefits that go beyond just medical and dental, and a belief that
every employee deserves a productive life outside of work. If this sounds
outstanding to you, take the first step forward and explore a career with
Dal-TDal-Tile is currently seeking an exceptional Customer Experience Specialist to
join our TEAM! As the Customer Experience Specialist, we need someone who
is ready to provide a variety of support such as assist showroom efforts with
lead generation and business research/development while maintaining accurate
customer records in all software systems like CRM, Oasis, SAP, Mircosoft
Office and other programs.Expected hourly pay rates for the role will be between $23.41 and $35.04
per hour at the commencement of employment. However, hourly pay if hired
will be determined on an individualized basis and is only part of the
compensation package, which depending on the position, may also include
commission earnings, incentive compensation, discretionary bonuses,
other short and long-term incentive packages, and other company-sponsored
benefShowroom Hours 8am-5pm with potential SaturdaysPrimary Objective
Ensure our customers have the best showroom experience from initial contact to
sales closure thus increasing sales and repeat business.Major Function and Scope
Ensures all aspects of the customer selection and buying experience are
exceptional. Including initial contact, specifications, pricing,
sourcing, and order placement.
Provides customers with selection advice and product expertise. Facilitates
tile and stone selection and project development.
Communicates with customers and internal teams to follow lead and capture
sale.
Supports sales growth by performing various duties including CRM reporting,
answering phones and customer inquiries, setting appointments, quotes,
sales transactions, sales reports, and customer contact lists, to
enhance the shopping/buying experience.
Assists in the operations of the showroom including ordering, receiving,
and shipping samples for customers and maintaining samples and displays within
the showroom.
Assists showroom efforts with lead generation and business
research/development.
Maintains showroom samples/sample room and product labels.
Assists in planning and coordination of social media posts and significant
showroom events.
Performs other related duties and special projects required to help move the
paradigm of the customer selling experience as required.Experience and Knowledge Required
Requires High School diploma or GED
Associates degree preferred but relevant work experience considered in lieu of
degree
2 years retail/design showroom/tile industry/customer service or project
management required
Proficient at reading blueprintsCompetencies
Superior interpersonal and written/oral communications skills with the
ability to relate well, and cooperate with others in a strong team
environment to effectively coordinate activities and accomplish goals.
Exceptional organizational and time management skills
Working knowledge of Microsoft office including Excel and PowerPoint.
Familiar with various social media platforms.Other Pertinent Job Information
Disclaimer: The information on this description was prepared by Compensation
and department management and is designed to indicate the general nature and
level of the work performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of emplo ees
assigned to this job.We offer competitive salary and a comprehensive benefits package, career
opportunities, and an environment of creativity and growth. Examples
include: Company Match on 401k, Employee Purchase Discount, and Tuition
Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their
families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly
encouraged to apply.Mohawk Industries, Inc. is an Equal Opportunity Employer including
disability/veteran committed to an inclusive workplace and a proud Drugs
Don't Work participant.
