As a key member of the Mountain Sales and Schools (MS&S) Product Administration team, the Quality Assurance (QA) Specialist ensures the accuracy and functionality of software, websites, and other technical products that support guest experience and internal operations. The role provides quality assurance for product setup, manages support workflows, and delivers ongoing assistance to business stakeholders. This position is responsible for developing and maintaining a comprehensive QA program that promotes accuracy, simplicity, consistency, and an engaged team culture. This position reports to the Director of Product Administration.Applications for this role will accepted until December 8, 2025.The budgeted salary range for this position is $69,500 - $72,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Essential Job Functions / Key Job ResponsibilitiesDesign and implement check-work and testing plans for products across multiple sales channels, including RTP, bStore, Aspenware, and InntopiaConduct product inspections to ensure quality, functionality, and alignment with specifications for MS&S, Four Mountain Sports, Guest Services, Aspen Collection, and ASC FinanceVerify that final products meet requirements, support end-user expectations, and comply with company reporting standardsIdentify defects, errors, and quality-control concerns across all selling channels and communicate findings to the Product Administration teamMonitor issue resolution efforts, track progress, and ensure timely follow-through on identified problemsRecommend product and process enhancements to improve efficiency and reduce friction for selling agents and guestsAssess training needs and collaborate with partners to support companywide compliance with product and process updatesResearch competitor products and process flows to inform improvements and support best-in-class guest and employee experiencesCollaborate closely with Product Administration Managers to maintain deep fluency in product setup and behavior across all channelsDocument, track, and report bugs or inconsistencies discovered through QA activities or reported to the Product Administration teamMonitor the support inbox, research issues, and route or resolve them as appropriatePursue ongoing education in relevant technologies, tools, and QA practicesOther duties as assigned
