Boulder Housing Partners
Director of Property Management
Job Label:PM Director-April 2024
Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We are a PERA employer and offer great public employeeretirement benefits, work-life balance, and flexible schedules.
We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholdersfrom diverse backgrounds to accomplish a common goal.
HISTORY
Founded in 1966, Boulder Housing Partners (BHP) is known for creative and award-winning approaches. BHP’s goal is to make living in Boulder possible and affordable, regardless of income. We are committed to fostering a healthy sense of community in every property we develop. We are an inclusive organization that operates creatively, decisively, and effectively, with strong and consistent values and an understanding that housing is as much about people as it is about place. We build, own and manage 33% of the total inventory of affordable housing in Boulder, making a strong contribution to City Council's goal that 10% of all housing is permanently affordable.
Our commitment to the organizational stewardship of assets involves fostering a caring and supportive work environment for our most valuable asset- our employees. We realize that our mission can only be realized with a team of dedicated and passionate people. BHP provides professional development opportunities as well as a generous benefits package that includes medical, dental, vision, life insurance, paid holidays and personal days, as well as retirement benefits. Our culture promotes work-life balance and opportunities to engage in healthy lifestyle activities.
What it’s like to work with us:
If your goal is to help build diverse and inclusive communities by providing homes, creating community and changing lives, consider joining us at BHP. We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:
Medical, dental, vision health plans
Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans
Paid life insurance
Employee wellness program
Long term disability
13paid holidays per year plus vacation and sick leave
Excellent work-life programs, such as flexible schedules, training opportunities, and more
BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
OVERALL JOB OBJECTIVES:
Reporting directly to the Deputy Director, this position directs and supervises the Property Management team (PM). The PM team manages about 1600 affordable homes and will expand to 2,100 homes by the end of 2025. The Director of Property Management is central to the effective operations across all of BHP and supports the implementation of BHP’s Strategic Plan with special attention to operational objectives. This position will ensure the department operates effectively with strong and consistent values and an understanding that housing is as much about people as it is about place. Areas of responsibility include developing and leading strong regional property managers that are in turn able to lead effective PM teams. Specific areas of responsibility include achieving occupancy and tenant accounts receivables goals, ensuring program and regulatory compliance across funding streams, and building strong and trusting resident relations. The DPM is responsible for the fiscal management of assets and for collaborating with all relevant departments with BHP to provide superior customer service and top-quality property standards. The entire property management staff consists of approx. 22 FTE’s. and is responsible for the department’s work quality and adherence to established policies and procedures including all rules, regulations and laws that govern the property. This position will identify opportunities for improving service delivery methods and procedures and works with appropriate personnel to design and implement the improvements.
COMPETENCIES:
Interpersonal Skills – Effectively manages and motivates staff with diverse backgrounds along with the ability to assess their strengths and weaknesses. Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation.
Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers easily, gains trust and support of peers, encourages collaboration, can be candid with peers.
Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.
Self-Knowledge – is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.
PM Skills- Advanced PM program knowledge. Housing programs include Low Income Housing Tax Credit; Project Based Vouchers; Project Based Contract; Public Housing; HOME; City of Boulder Affordable and Market Rate properties.
Customer Service – Commits to providing exemplary customer service. Able to show empathy, patience, and possess a positive attitude. Able to evaluate situations and find effective solutions. Unshakeable levels of professionalism, integrity, and confidentiality.
Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy.
Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.
ESSENTIAL JOB FUNCTIONS:
Direct and supervise the work of the property management staff and ensures work quality and adherence to established policies and procedures and performs the more technical and complex tasks relative to the fiscal management of assets, occupancy, resident relations and collaboration with maintenance and resident services departments.
Provide visionary leadership in the long-term planning for the provision of top-quality affordable housing across the entirety of the BHP portfolio.
Ensure the delivery of departmental employee training, motivation, supervision and evaluation; provide guidance, support and constructive feedback to team members.
Represent BHP in community meetings, resident gatherings, and stand in for the Deputy Director in cross-departmental and community settings.
Demonstrate leadership by holding team members accountable for their performance, facilitating difficult conversations when necessary and ensuring adherence to the company’s values and policies.
Lead the development and implementation of goals, objectives, policies and priorities for the property management group; identify resource needs; recommend and implement policies and procedures.
Participate in the development and implementation of goals, objectives, policies and priorities for the integrated services team; collaborate with Maintenance and Resident Services departments to plan, organize, monitor and implement programs supporting residents and physical assets; identify opportunities for improving service delivery methods and procedures; review with appropriate cross departmental staff; implement improvements.
Directly lead and oversee the selection, motivation and evaluation of property management personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Provide direction and quality supervision for regional property managers and other assigned staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures; ensure consistency of communication, implementation of policies and procedures, and data tracking.
Coordinate the development and administration of assigned program budgets; forecast additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures.
Coordinate with the management team to implement new or revised regulations affecting BHP housing operations; interpret and answer questions regarding established policies, procedures and regulations.
Ensure quality control housing inspections are being completed to comply with BHP policies and federal regulations.
Accountable for the implementation of transfers, evictions, reasonable accommodation requests, medical requests and complaints; process and evaluate requests and implement decisions. With legal counsel, oversee the investigation and recommendation evictions and make the final determination.
Provide continuous availability and support for resident emergency maintenance needs; troubleshoot emergency situations as necessary with regional managers, the maintenance and resident services departments; ensure documentation and follow up with service needs.
Attend and participate in professional group meetings; stay abreast of new trends and innovations in assisted public housing programs. Track market information regarding rents, vacancy, special needs populations;
Perform related duties and responsibilities, as required.
REQUIRED QUALIFICATIONS
1. Necessary Skills
Proven leadership and supervisory skills necessary to direct all aspects of property management operations for an affordable housing portfolio of 1,600 + multi-family units (soon to be 2,100); be a motivator; a great communicator and a hands-on manager.
Ability to work independently and to assume responsibility for completion of complex workload without close supervision.
Demonstrated time management and organizational skills.
Delegation skills to meet the operational goals of the department and develop technical and leadership skills in staff.
Ability to create, monitor, and interpret property budgets and prepare clear and concise financial and administrative reports for anticipating budget variances and high and low-impact trends.
Ability to interpret, explain and apply federal and mandated rules, regulations, policies and procedures.
Proven ability to successfully work with auditors.
Interpersonal skills necessary to resolve staff and resident issues.
Project management skills in order to complete large- and small-scale projects within the property management department and across other functional areas of BHP.
Ability to develop, review and approve maintenance standards.
Written and oral communication skills necessary to effectively respond to requests and inquiries from BHP residents and the public.
Strong customer service skills.
Strong computer skills including Office 365, Yardi, and File Vision.
2. Knowledge of:
Operations, services and activities of comprehensive housing site management including market rate, HUD programs, tax-credit and all mandated rules, laws, regulations, policies and procedures.
Principles in creating and supporting work group/teams.
Principles and processes for building community.
Principles and practices of supervision, training and performance evaluation.
Economic and social issues that impact low-income residents.
Community resources available to low-income residents.
Techniques used in working with the mentally, physically, socially and economically disadvantaged.
Modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet applications.
Methods and techniques of managing buildings, facilities and grounds.
Methods and techniques of resolving resident issues.
Principles and practices of handling resident contract obligations.
EDUCATION and Experience Guidelines
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
1. Education:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in property management, real estate, business administration, social services or a related field. Bilingual in Spanish preferred.
2. Experience:
Ten years of increasingly responsible property management experience including five years of supervisory responsibilty.
3. License or Certificate
Possession of an appropriate, valid driver’s license.
Possession of or ability to obtain Certified Property Manager (CPM).
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Environment: Normal office setting with travel to various properties owned and operated by BHP; frequent contact with residents including those with disabilities.
Physical: Incumbents require sufficient mobility to work in an office setting, operate office equipment and travel to various locations.
Vision: Vision sufficient to read small print, computer screens and other printed documents.
MACHINES AND EQUIPMENT USED IN WORK INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: personal vehicle, laptop, telephone, photocopy machine, facsimile machine, and calculator.
HIRING RANGE: $105,000-$125,000
Applications will be received through April 19, 2024.
To apply for this position or refer someone you know, please use our online interview system managed by HireMojo.
Apply for this job
https://app.hiremojo.com/mojo/ce/503043527/Boulder-Housing-Partners/Colorado/Boulder/Director-of-Property-Management?sourceType=9
Once you have completed the interview, your information will be forwarded to the recruiting team for decisions on next steps.
Related Keywords:property management, director, supervisory experience, multi-family property management, quality control, HUD, affordable housing, program compliance, customer service, PERA, leasing, PM, housing voucher, LIHTC, government, low-income housing, management, Housing Authority, City of Boulder, project based, section 8
