Vacancy expired!
Mike's Camera operates 10 superstores in Colorado and Northern California! We offer competitive wages and full- time benefits. Work with a great team in the Boulder area!
Job Description
The Customer Service Representative (IPS) has overall responsibility and accountability to provide knowledgeable and professional service to all customers, specifically those interested in film and digital output services and their related accessories.
ESSENTIAL RESPONSIBILITIES:
- Assist management in determining appropriate priorities and course of actions necessary in order to accomplish the goals of the Company.
- Provide extraordinary service in the area of film, digital processing, and Photofinishing.
- Provide every customer with a 'yes' attitude when it comes to unusual service requests.
- Maintain a professional demeanor in business relations including customers, fellow employees, and management.
- Work with every customer on a personal level and not just as a sales person vs. customer.
- Educate customers on the many options now available with digital printing and output.
- Insure that all customer transactions and concerns are handled professionally and that all issues are resolved in the best interest of both the customer and the Company.
- Observe and replenish all stock levels on the sales floor as needed.
- Proactively maintain clean and well-designed merchandise displays.
- Continuously update product knowledge on current and new products available in the industry.
- Assist in the enforcement of internal security policies as well as managing to a goal of zero loss.
- Report to management the status of operations.
- Perform and maintain accurate documentation of all department orders and transactions.
- Any other duties assigned
REPORTING RELATIONSHIP:
- Reports to the Store Manager and Assistant Store Managers
EDUCATION REQUIREMENTS:
- A minimum of a high school or equivalent degree. Specialized classes or a formal education in photography highly desirable.
EXPERIENCE REQUIREMENTS:
- A minimum of six months retail experience preferred.
- Basic photographic knowledge.
- Strong interpersonal and communication skills with the ability to interact with people at all levels.
- Excellent reading and math skills, with the ability to use a calculator for determining sales tax, total sales, profit margins and discounts.
PHYSICAL REQUIREMENTS:
- Ability to stand for long periods of time and work in a fast-paced, demanding environment.
- Must be physically capable of moving, lifting, pulling or pushing 25 lbs. several
Mike's Camera, Inc. offers several medical, dental, vision, life and participation in our 401k plan once eligibility requirements have been met. Compensation is based upon education, salary history, and experience. Qualified applicants must be eligible to work in the United States without visa sponsorship. Mike's Camera, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
