and those authorized to work in the U.S. can be considered as W2 candidates.
Job Title: Sr. Peer Reference Program Manager
Location: Boulder, CO
Start Date: 05/01/2021
End Date: 01/31/2022
Duties: We''re looking for a Customer Advocacy all-star to build, develop, and nurture a vibrant peer reference program. If you love building new programs and celebrating customers who are on the leading edge of cybersecurity, observability, and IT, then this role is for you. Client is one of the technology industry''s fastest growing and most dynamic software companies. In this role you will report directly to the Sr. Manager, Global Customer Advocacy and collaborate with all facets of the Client business and our customers as we establish this new aspect of our advocacy program.
Work with Customer Advocacy leadership to design and develop a comprehensive peer review and customer insights program
Stimulate, nurture, and curate review activity on peer review sites and communities like G2, TrustRadius, IT Central Station, and Gartner Peer Insights.
Increase Client customer reviews pipeline on external sites, such as Gartner Peer Insight, TrustRadius, and G2 Crowd
Help manage the Client worldwide peer review program, working cross-functionally between sales, customer success, product, and marketing teams to identify, develop, and engage customer reviewers.
Partner with Customer Success, Sales, Product, Marketing, and the Client Community of users to drive peer review program adoption and impact.
Help create content of various types (written case studies, customer testimonial videos, presentation slides, etc.) based on our customer''s reviews, experiences and successes.
Activate customer reviewer relationships, related content, and interactions to positively impact sales and marketing activity, product development, the customer''s career, and their organization.
Identify and track potential customer success stories from the review program and other sources, including beta programs.
Be a leader in working cross-functionally to drive the execution of advocacy plans, aligning with other areas of marketing.
Proactively monitor, identify and communicate customer insights to the stakeholders across the organization
Create, grow, and manage a healthy community of review customers in a way that respects our customer''s time and effort while maximizing the positive impact of their engagement to them, their organization, and Client.
Help define and orchestrate a comprehensive customer loyalty and rewards program
Help define customer reference metrics/goals/benchmarks and track/report progress against them.
Report outcome metrics for reviews and customer engagement while fostering and promoting long-term, mutually beneficial customer relationships.
Help scale our existing customer advocacy program through the use of data, automation, and improved workflows; optimize our customer advocate database, workflows, and channels to better identify, recruit, track, and enable advocates to share their stories via reviews, reference calls, referrals, and content
6+ years as an individual contributor/manager for a tech company''s customer advocacy program
Prior experience working with peer reference communities and customers (references) in B2B enterprise software and services
Specific experience working with peer review sites and communities like G2, TrustRadius IT Central Station, Gartner Peer Insights, Capterra, Stackshare.
Understanding of how to build relationships with volunteers in reference programs.
Exceptional written/oral/interpersonal communications
Be passionate about telling customers'' stories
Excellent project and time management skills.
Self-starter with a strong sense of ownership.
Good ability to work as part of a team and collaborate with multiple levels of the organization
Strong business acumen experience
Able to prioritize in a complex, fast-paced and lean organization.
Passion for building a world class program and desire to own and refine key operational processes
Strong attention to detail
Bachelor''s preferred, but not required as long as they have equivalent work experience