Lead Sales and Customer Service Representative
Are you a positive and energetic person who has a passion for the health and wellness of your community? Are you a sales and customer service professional that is eager to grow your career within the fitness industry? If so, you would be an amazing fit for the community at Club Pilates!
Club Pilates is looking for a positive and energetic Lead Sales & Customer Service Representative to be a part of our team. This position has a pivotal impact on the ongoing studio operations and the healthy experience we provide for our members every day.
Job Responsibilities (not limited to):
Sales Team Lead Responsibilities:
Be the go-to for the team and members for daily studio sales and customer service operations
Answer detailed member agreement and invoice questions (from members and other sales team members)
Ensure team is following procedures and best practices
Lead team to achieve monthly sales and retention goals
Maintain and ensure compliance to cleaning schedule
Organize retail and maintain inventory order requests
Organize team and member events
Personal Sales and Customer Service Responsibilities:
Perform sales process tasks to establish a relationship with prospects, get them scheduled intro classes, and fit them with the best membership
Complete prospect and member communication tasks (via text/phone) and diligently track within POS database system (ClubReady)
Create and maintain a welcoming, positive and fun studio environment
Provide the highest level of hospitality and customer service to members, prospective clients
Independently make decisions related to high-level customer service
Maintain product knowledge for all promotions, memberships, pricing, etc.
Establish relationships with prospect and members to meet individual needs
Perform all operational studio duties: completing daily tasks, check-in members, register new clients, answer and return all incoming calls and emails
Perform daily cleaning tasks and be accountable for the appearance of the studio and equipment
Ability to multi-task, be a problem solver and come up with quick solutions
Energetic, happy, people-person
Be enthusiastic and passionate about Club Pilates
Requirements:
Excellent sales, communication, and customer service skills required
Ability to multi-task and follow a structured communication sales process
Excellent computer skills and ability to learn the Club Ready point of sale software system
Goal-oriented with an ability to lead team to meet/exceed membership goals
Communicate professionally and effectively to clients and colleagues
Excellent public speaking skills and comfort speaking in front of groups
Contains self-initiative to jump in wherever is necessary
Availability to work nights and weekends
Ability to stand or sit for up to 8 hours throughout the workday
Ability to lift and move 10 lbs
