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Help Desk Support Tier 1
Growing IT Support provider hiring Help Desk technician. This position provides remote Tier I support from our office in Boulder to customers in the area. To be successful in this position you must have excellent customer service skills, be detail oriented, organized, and be able to multi-task in a busy environment with minimal supervision. We're looking for a self-starter who is always looking for ways to serve our customers better, and
who wants to learn and grow with the company.
Job Details:
Will provide first level technical support for our customers using ConnectWise Manage
Create and update customer documentation using our documentation platform
Manage Remote Monitoring Software
Develop a strong working knowledge of software tools.
Audit client hardware and software on regular basis.
Key Skills:
Customer Service - Manages difficult customer situations. Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments
Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Monitors own work to ensure quality
Oral Communication - Speaks clearly and persuasively in positive or negative situations. Responds well to questions.
Written Communication - Writes clearly and informatively. Able to read and interpret written information.
Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals.
Completes tasks on time or notifies appropriate person with an alternate plan.
Requirements:
Bachelors degree in business or technology related field, or equivalent work experience is required
Telephone support experience essential with 1-3 years' experience in a technical support role troubleshooting software and/or hardware issues.
Prior experience in a service environment working with customers to resolve problems related to computer hardware/software
Proficient in Microsoft Office Suite, Microsoft Windows Operating Systems.
Mac experience a plus
Knowledge of LAN/WAN technologies
Available 8:00 am to 5:00 pm Monday through Friday
After-Hours work as part of the on-call rotation schedule
Benefits include:
Paid Time Off
Health, Dental, Vision Insurance
401(k) Plan
Paid training
Bonus program
Unlimited popcorn, snacks, lunch and drinks in the office
Company happy-hours
Working with a great team of people in a collaborative environment
Please include resume and salary requirements with your response
