Job Description In person - Westminster/ Hybrid
We are seeking a highly motivated and detail-oriented Software Customer Support Specialist to join our team. This role involves providing exceptional technical and customer service support to our clients by addressing software-related issues, inquiries, and requests. The ideal candidate is a problem-solver with excellent communication skills and a strong technical background.
Key Responsibilities
Customer Support:
Respond promptly to customer inquiries via email, text, and phone.
Assist customers with account setup, communicating updates, and troubleshooting.
Provide detailed explanations and solutions for software-related issues.
Issue Resolution:
Identify, diagnose, and resolve technical problems reported by users.
Escalate complex issues to higher-level support or development teams when necessary.
Document issues, resolutions, and customer interactions for future reference.
Customer Training
Guide users through software features and functionality.
Create and maintain user guides, FAQs, and training materials.
Feedback and Reporting:
Collect and relay customer feedback to development and product teams for continuous improvement.
Generate regular reports on support metrics, common issues, and resolution times.
Collaboration:
Work closely with the dev and management teams to ensure consistent and high-quality customer experiences.
Qualifications
Education:
Associates degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Experience:
1-3 years of experience in a customer support or technical support role.
Familiarity with help desk software and CRM tools is a plus.
Technical Skills:
Proficiency in troubleshooting software and system-related issues.
Knowledge of operating systems (Windows, MacOS, iOS and Android)
General relational database experience (SQL)
Soft Skills:
Strong verbal and written communication skills.
Excellent problem-solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations professionally.
Join our team as a Customer Specialist where you can make a difference by providing industry leading support while enhancing your technical skills in a dynamic environment.
Job Types: Full-time, Permanent
Pay: $20.00 - $30.00 per hour
Expected hours: 40 – 50 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
