We are seeking a skilled Desktop Support Technician II to join our IT team. You will provide technical support, focusing on desktop hardware, software, and network connectivity. You will utilize Enterprise Endpoint Management Systems for deployment and management. This role focuses strictly on end-user devices and does not include core network or server administration.Responsibilities
Provide excellent customer service and communication to end-users.
Manage, prioritize, and resolve support tickets within established SLAs.
Provide technical support for desktop hardware, software, and network-related issues.
Install, configure, and troubleshoot desktops, laptops, and peripherals.
Utilize Enterprise Endpoint Management Systems for OS imaging and software deployment.
Maintain documentation of desktop hardware, software, and network configurations.
Maintain inventory of workstation hardware and software.
Assist with Mobile Device Management (MDM) enrollment and policies.
Collaborate with IT Infrastructure teams to resolve escalated issues.
Assist with the maintenance and administration of the desktop environment.
