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PURPOSE:Responsible for inside sales and technical support. Interface with Taft customers, agents, engineering, operations, and other resources to provide required information in support of sales and growth.Job DescriptionPRINCIPAL RESPONSIBILITIES AND DUTIES:
Research and qualify prospective bid opportunities for the sale of the company’s products utilizing on-line construction bidding software or other available resources.
Act as the project coordinator for all assigned projects. This includes being the primary point of contact for all logistical support as well as working with the outside sales team and product manufacturers to meet project specifications and timelines.
Engage in daily coordination between vendors, customers, and co-workers on the details of equipment selection, quotations, engineering submittals, ordering process, and shipments.
Review and interpret commercial construction drawings, plans, and specifications for creation of equipment proposals.
Review customer purchase order contracts and all other documents as they relate to corporate policies and work with the customer or supervisor to resolve any conflicts.
Maintain minimum corporate margins on sale of specific product lines and report any variances to immediate supervisor for approval.
Other duties as assigned.
EDUCATION:Associates degree and/or 2-4 years of experience in Customer Service and Technical Support in the Commercial HVAC industry or similar.MANAGEMENT:No direct reportsEXPERIENCE AND REQUIRED SKILLS:
Professional level of mathematical, verbal and written skills
Capacity to understand technical products and applications.
Good learning capacity, ability to work independently through a wide range of tasks, with limited supervision.
Collect and research data provided by customers to resolve problems in a timely manner
Knowledge of CRM systems
Proficient with MS Office Suite (Outlook, Word, Excel, PowerPoint)
WORK ENVIRONMENT:
Work in office environment.
May occasionally be required to perform job duties outside of the typical office setting:
Occasional travel within territories to complete job site “walk-throughs” and report and follow-up on findings (may involve overnight stays)
Occasional travel to various manufacturer’s factories for training and or purposes (will involve overnight stays)
Occasional travel to various industry sales events (which may include participation on behalf of Taft Engineering) , conventions, and training seminars (will involve overnight stays)
Participate and assist as directed with Taft Engineering sales and service training events (may be in Taft Office or off-site location)
Hourly rate range is 28.00 to 35.00 per hour depending on experience.As required by the American Disabilities Act (ADA)Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands (https://www.watts.com/our-story/brands) offers some of the most varied product lines in the world, with world-class, water-related solutions focused on:
Drainage and Water Reuse
HVAC and Hot Water
Plumbing and Flow Control
Water Quality and Rainwater Harvesting
We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.Learn more about the Watts way, here (https://www.watts.com/our-story/brands) .Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USAAsia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, ChinaCompany Size About 5,000 employees Website http://www.watts.com/ http://www.wattsindustries.com/ http://www.wattsasia.com/ Industry MachineryFounded1874
