The On-Call RN Supervisor plays a critical role in overseeing and managing clinical care during after-hours, ensuring high standards of patient safety and care are upheld. This role participates in and provides leadership to on-call nursing staff, offering clinical expertise, ensuring regulatory compliance, and making key decisions during emergencies or urgent situations. The On-Call RN Supervisor ensures smooth scheduling of clinical operations, addresses patient and caregiver concerns, and supports the after-hours team. This position reports to the Area Vice President of Clinical Operations.Duties and ResponsibilitiesSupervisory Duties: Oversee On-Call Staff: Supervise, participate, and provide leadership to on-call Registered Nurses, ensuring adherence to clinical protocols, standards of care, and company policies during after-hours shifts. Performance Monitoring: Regularly evaluate the performance of on-call nursing staff, offering constructive feedback, guidance, and support. Address any performance issues promptly to ensure continuity of care.Scheduling Support: Ensure appropriate staffing coverage for on-call shifts, balancing workload and ensuring no gaps in coverage, including holidays.Escalation and Decision-Making: Be the point of escalation for complex clinical issues, making critical decisions regarding patient care, staffing, or resource allocation. Provide guidance and direction to on-call nurses in resolving urgent patient concerns or complications.Clinical Oversight:Ensure Quality Patient Care: Oversee and assess the delivery of patient care to ensure that all clinical practices comply with company policies, state and federal regulations, and industry best practices.After Hours Response: Participate in RN on-call responding to scheduling and emergency situations that arise outside of normal business hours, offer clinical expertise, ensure patient safety, and provide direction as needed. Demonstrates a sense of urgency in executing follow-up with clients and Direct Caregivers when issues arise after hours.Coordinate with Field Staff: Serve as the liaison between field staff, management, and other healthcare professionals during after-hours shifts, ensuring effective communication and care coordination. Is responsible for maintaining the On-Call by documenting all client communication and activities received after hours and sending a report to all appropriate team members by the start of the next business day.Patient Care Planning: Review patient care plans and coordinate any required adjustments or interventions, ensuring continuity and consistency of care across shifts. Provides support, guidance, and education to patients/patient families and or caregivers to maintain optimal physical and emotional wellbeing.End-of-Shift Reporting: Provide a detailed report at the end of each on-call shift to the Clinical Operations Manager or other appropriate management, summarizing key events, patient issues, and team performance.Patient Advocacy: Support on-call nurses in advocating for patient needs, ensuring families and patients receive timely updates on care plans, treatment, and any necessary interventions. Sets proper and realistic expectations with follow up on timelines.Patient Education: Offer guidance and support to patients and their families, ensuring they understand care protocols, medication instructions, and follow-up needs during after-hours. Ensures effective communication to coordinate the implementation of each patient’s Plan of Care.Office Responsibilities to Ensure and/or facilitate the following:Demonstrates a sense of urgency in executing follow-up with clients and Direct Caregivers when issues arise after hoursComplies and participates in the continuing quality improvement by appropriately reporting of incidents, injuries, infection, and all components of the risk management program.Participates in agency sponsored continuing education in-services and conferences to maintain own clinical competency.Supports and executes the mission, ethics, and goals of the company effectively.Represents themselves in a positive and professional manner in the company and community.Adheres to all company policies and procedures outlined in the Employee Handbook, Employee Agreement, or communicated from Human Resources.
