Description We are inviting applicants for the role of a Collections Specialist based in Colorado Springs, Colorado. This role exists within the service industry and involves offering a contract to hire employment opportunity. The Collections Specialist will play a crucial role in managing customer accounts, processing applications, and resolving customer inquiries.Responsibilities: Contact customers with overdue payments to arrange payment plans and secure payments. Conduct a considerable number of outbound calls daily to customers. Handle challenging situations with professionalism and maintain composure. Document all interactions and payment arrangements with precision. Utilize negotiation and persuasion skills to secure payments. Deliver excellent customer service while resolving outstanding balances. Collaborate with other departments to resolve customer issues or disputes. Adhere to company policies and regulations regarding debt collection practices. Update customer account information and notes regularly. Use skills such as Cash Collections, Collections, Answering Inbound Calls, Answering Inquiries, and Customer Service to perform duties efficiently. Requirements Proven experience in cash collections and consumer collections Proficiency in answering inbound calls and making heavily outbound calls Experience in call center customer service Ability to handle customer inquiries professionally and effectively Strong data entry skills with attention to detail Excellent customer service skills, including the ability to handle difficult situations Knowledge and understanding of the collections industry Strong communication and interpersonal skills Ability to work independently and as a part of a team Proficiency in using collection software and other related computer applications Willingness to work in different shifts as per the organization's requirements High ethical standards and respect for confidentiality regarding clients' information. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
