At Ent Credit Union, we're dedicated to improving the financial lives of our owner-members by offering better rates, lower fees, and access to secure, high-quality financial products. As a Senior Experience Designer, you'll be a key player in this mission, shaping how members interact with Ent through thoughtful, human-centered experiences. Whether simplifying digital banking, enhancing service center interactions, or refining employee tools, you'll turn complex financial services into intuitive and impactful solutions. Your work will empower our members to achieve financial wellness while reinforcing their trust in Ent as Colorado's premier financial partner. WHAT YOU'LL DO - Lead with Curiosity: Dive into the lives of our members and employees through interviews, research, usability testing, and workshops to uncover insights that inspire meaningful change. - Shape the Standard: Define and refine Ent's design system, documentation practices, and hospitality guidelines to set a high standard for consistent, quality experiences. - Collaborate to Innovate: Partner with teams across Product, Engineering, Marketing, and Operations to create unified solutions that improve member and employee experiences alike. - Influence the Roadmap: Advocate for member needs by contributing design insights and research findings to guide the product roadmap, ensuring it reflects impactful priorities. - Empower Connection: Design cohesive physical and digital experiences that foster trust, human connection, and ease at every interaction point. WHAT DRIVES YOU You're passionate about creating meaningful design solutions that make a difference. With a systems-thinking mindset, you see how each project fits into a bigger picture and ensure every detail contributes to a seamless, member-focused journey. You're inspired by the opportunity to serve the Colorado community and are driven to help individuals and families achieve economic success. Collaboration and impact fuel your work, and you thrive on being part of a mission that supports financial empowerment for all.
Essential FunctionsUI/UX DESIGN: Participate as a member of IT agile teams in Scaled Agile (SAFe) processes and events. Primary tools include Figma for design tasks, Notion for documentation, and an openness to adopting and influencing the team in other collaborative tools. Provide accurate, clear, and timely design direction to agile teams using wireframes, prototypes, specifications, and other means. Advance the Ent member experience through design that consistently meets business objectives, setting Ent among the top financial institutions for product and service quality. Work with agile teams and consultants, as needed, to develop and evolve a design system that covers Ent's digital and non-digital projects. Work with agile teams and other stakeholders as needed to plan and execute usability testing as a routine part of the design and development process at Ent; consistently advocate for the importance of quality usability testing. Set clear goals for each design project?in terms of desired member/employee outcomes?and measure results against those goals to drive further iteration and improvement. Facilitate product visions by researching, prototyping, and mocking up user experiences for various products. Translate user research findings into actionable data. Identify opportunities to improve our member and employee experiences and devise elegant design solutions. Keep current on industry trends, competitor products, and digital/physical products and services that might inspire Ent's offerings.USER RESEARCH: Participate in growing our Member Ambassador community by conducting surveys, usability tests, interviews, and observational studies. Help synthesize research findings to develop recommendations for UX and UI design. Routinely review and incorporate member feedback and other data that indicate UX/UI design effectiveness.DESIGN INFLUENCE: Work with the Experience team, as a Subject Matter Expert, to instill good design as a cultural trait at Ent through consistent delivery of quality work (set an example) and by seeking opportunities to disseminate design principles throughout the company.SERVICE DESIGN: Create customer journey maps and service blueprints to visualize the end-to-end member experience. Identify touchpoints, pain points, and opportunities for improvement across multiple channels and service delivery processes. Collaborate with cross-functional teams to design and develop prototypes and service concepts that address member needs, employee needs, and business goals. Utilize tools such as wireframes, storyboards, and interactive mockups to communicate design ideas effectively. Set clear goals for each design project?in terms of desired member/employee outcomes?and measure results against those goals to drive further iteration and improvement. Collaborate closely with stakeholders, including product managers, UX/UI designers, technology teams, and business leaders, to ensure alignment and buy-in for service design initiatives. Facilitate workshops and co-creation sessions to encourage collaboration and innovation.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
