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Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrowYour Impact:Jacobs is seeking Help Desk Support to support the NISSC II contract. Your career at Jacobs enables NISSC to fulfill its mission to “provide classified communications and processing for Command and Control (C2) capability in organizational work centers at NISSC sites.” As a member of our team, you will support corporate and customer mission to provide world-class IT services and support that connects systems and users across NORAD in the areas of software development/maintenance, network services, cyber security, systems administration, and other mission-critical areas.Job DescriptionThis position reports to the Cheyenne Mountain Space Force Station.Day Shift work to support 12×5 weekdays operation.This CFP SME will serve on the 21st Communications Squadron (21CS) Communications Focal Point (CFP) team in support of CMSFS mission centers, Active-Duty military customers, Government civilians and tenants, and NISSC II contractors. This team member will assist the team in the ongoing task of establishing and updating operations, processes, and procedures, and will simultaneously perform a variety of Information Technology-based communications functions, including: providing client-side mission support to a variety of users during daily operations, monthly relocations, annual exercises, and unplanned real-world events; resolving classified and unclassified system problems; answering system, network and application questions via telephone and email; evaluating the impacts and results of system troubleshooting; creating, tracking, reviewing, updating, and concluding actions in Remedy and within the Government’s timelines; assigning and following up on the maintenance actions of other work centers; and coordinating a variety of CMSFS Work Order activities.Typical Duties Include:Answering system, network, and application questions via telephone and email
Evaluating the impacts and results of system troubleshooting
Creating, tracking, reviewing, updating, and concluding actions in Remedy within the Government’s timelines
Assigning and following up on the maintenance actions of other work centers coordinating a variety of CMSFS Work Order activities.
Maintaining and improving the already excellent relationship between Government leadership and the NISSC II contractor team
Serving as a NISSC II team Subject Matter Expert (SME) and advisor on all matters related to CFP processes and mission systems status.
Preparing, submitting, and briefing daily, weekly, and monthly metrics and status reports
Serving as a coordination point for CMSFS mission partners and customers.
Other tasks and responsibilities may include developing and updating operational checklists, concepts of operations, communication matrices, and related plans and documentation.
Here’s What You’ll Need:Clearance Requirements: Active Secret eligible for upgrade to TS/SCIEducational Requirements: AS degree in Engineering, Science, Mathematics, Information Technology, Communications, or a related field of study, or the combined equivalent of education and technical experience.Certification Requirements: DoD IAT Level II or higher (e.g., Security+ CE or higher)Experience Requirements:4 years of directly related experience in customer support and information technology.
Must have a broad, deep Customer Service orientation and professional demeanor.
Must possess above-average verbal and written communication skills.
Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment.
Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices.
Must have the ability to prepare, objectively review, and deliver technical presentations.
Desired Skills:Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies
Remedy trouble ticket experience and skills
Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders
Essential FunctionsWork EnvironmentWork will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
Work assignments vary based on client requirements.
Work may include travel with the military to participate in exercises in austere conditions.
Outside work may include various environmental conditions including hot, dusty, cold, icy, and windy climates.
Physical RequirementsSitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.
May require climbing, working at heights, and in small confined spaces such as under raised floors, inside closets, and server racks. Must be able to sit, stoop, kneel, or crouch for long periods of time. Work in noisy areas with hotter and colder temperatures than standard office environmental conditions. Lift and transport equipment up to 50 pounds.
Equipment and MachinesGeneral office equipment includes telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
Servers, switches, routers, and other computer equipment that supports the network environment.
Operating hand tools, power tools, ladders, and test equipment.
May require operating motor vehicles.
AttendanceRegular attendance in accordance with the established work schedule is mandatory.
Shift Work is required to support operations. The candidate chosen for this position will work varying shifts.
It is important to be able to work any shift/designated hours required.
You may be asked to continue performance in support of a war, contingency, or exercise.
You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work.
Position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditions.
TravelContinental and overseas travel may be required. It is important to maintain a current passport.
Other Essential FunctionsEmployment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
Candidate must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military, and contractor personnel at all levels.
Candidate must be able to interface effectively with individuals at all levels of the organization.
Grooming and dress are usually business casual, but dependent on the client’s standards. Must not pose a safety hazard to employees working in the same general area.
The position for which you are applying requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country.
This position is expected to pay $66,000-$68,000 annually; depending on experience, education, and any certifications that are directly related to the position.Jacobs health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include education reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.US EEO StatementJacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language. (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocginasupplement.pdf)#cjpostJacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocginasupplement.pdf) .
