The Supervisor, Mortgage Post Closing supports the daily leadership and operations of the Post Closing team, helping ensure timely and accurate review of first mortgage closing documentation. This position assists with workload management, staff training and development, process improvements, implementation of new requirements, and resolution of member and staff concerns. The Supervisor also partners with department leadership to develop effective procedures and workflows that support department and Credit Union goals while staying current on mortgage lending practices and requirements.Essential FunctionsOversee the day-to-day operations of the Post Closing team, including scheduling, pipeline management, workload prioritization, and assignment of work. Recommend and implement process and procedural improvements, and provide guidance to mortgage staff on lending guidelines and specific loan files.Coach and develop team members, address personnel matters, conduct performance evaluations, and establish and assess performance expectations and standards.Serve as a point of escalation for complex issues involving internal teams, members, and third-party vendors, helping facilitate timely and effective resolution.Provide operational support and workload coverage as needed to maintain service levels during staff absences or periods of increased volume.Maintain current knowledge of government and investor guidelines, as well as Credit Union lending policies and procedures.Participate in special projects and initiatives, including researching new loan programs, industry practices, process improvements, and emerging technology.Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.
