The primary function of this position is to call, send notices and collect past due consumer loans in a timely manner while maintaining Ent's collection policies, State and Federal laws, as well as a high level of member service. This position will also handle repossession assignments and back up the Remarketing Specialist when absent, working with vendors, scheduling the delivery of cars to vendors to prepare the cars for sale, answering member questions, coordinating with 3rd party vendors to list vehicles on auction websites, and determining prices. An additional function is to monitor impounded vehicles (Colo. Springs Police Department or other agency impounds or towing companies) and vehicles at repair facilities once notified of a potential loss of lien. These efforts will thus result in the reduction of net loss.
Essential FunctionsMake collection calls, send notices per policies, and transfer funds when appropriate on past due consumer loans. Assign vehicles for repossession as needed per policy, monitor and follow up with repossession agents. Monitor impounded or held vehicles so Ent does not lose its lien.Make sure all legal notices to repossess have been sent prior to repossession. Verify we have title with good lien, and proper enforceability documents such as Note and Security Agreement.Coordinate with Support Specialist and have all Allied Solutions' claims filed timely once discovered that repossession agents cannot locate collateral , repossessed vehicle is damaged etc. , if there is CPI on loan. If repossessed vehicle has member insurance and if damaged, file Repo Plus claims.Monitor impounded or held vehicles so Ent does not lose its lien by updating Impound Spreadsheet in Collection folder.Back-up Remarketing Specialist as needed by working with vendors to determine needed repair and quality/qualification for auction, scheduling delivery of cars to vendors to prepare the car for sale, answering member questions, determining prices and approving "if" bids, closing sales.Follow up on collateral after assignment using Repossession agent websites and Akcelerant on a regular basisAd Hoc projects including but not limited to acting as a Back-up to collectors where needed etc.Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
