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Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service.
We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.
We are looking for a motivated, self-starter who thrives in a team-oriented environment to work with our corporate Help Desk Team!
What you will do
Be responsive and take requests from a helpdesk queue to provide technical in-person or remote support using a variety of diagnostic tools
Use your strong problem-solving skills to diagnose, troubleshoot, and resolve technical hardware and software issues
Install and upgrade Microsoft Windows operating systems including standard business applications and associated peripherals
Follow processes and perform service administration tasks for software and hardware products that includes granting or denying access for storage or imaging devices
Manage accessibility to company resources for all mobile and Mac computers
Use your research skills to find solutions and redirect problems to the appropriate resources as necessary
Follows standard helpdesk procedures and log all helpdesk interactions
Be part of a great team that works effectively to support internal end user across the U.S.
What you need to have
High School Diploma
3-5 years of IT related experience
Understanding of basic networking
You understand mobile devices – phone/tablet set up and use
Proficiency in Windows OS and Office 365
You take initiative and have strong follow through skills
Great people skills are in your wheelhouse! You enjoy helping people and are patient with non-technical internal users
You enjoy learning new concepts and retain new information and processes
Teamwork makes the dream work! You’re a team player and can work effectively with a geographically dispersed team
Basic network troubleshooting and PC Imaging skills
Strong verbal and written communication skills
You are customer centric and take pride in providing quality service
Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
What would be helpful to have
A+ certification
Understanding of Active Directory
What you get as a Yardi Employee
A great place to work with fantastic people
Ability to learn new technology and develop professionally
Competitive compensation
Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!
PLEASE APPLY TO: https://careers.yardi.com/openings/job-posting/CORP20314993/
At Yardi, we’ve created a team of over 7,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!
EOE/Race/Gender/Disability/Vets
