PLANTFUSION “2.0” OVERVIEW BACKGROUND:
PlantFusion is a Plant-Based Nutrition brand primarily sold in the natural products retail channel and on Amazon. The core products are plant-based nutritional powders and supplements.
PlantFusion fosters an entrepreneurial culture that also embraces the best practices of larger “enterprise” organizations. The founder is looking for individuals who embrace the challenge and opportunity to make a personal impact with healthy products, fostering personal and professional growth and making an impact in the community.
POSITION SUMMARY:
Just like our products which consist of the finest ingredients, we are looking for the finest talent, someone who is intrinsically curious, passionate about healthy nutrition and possesses a ‘Getting-Things-Done’ mindset. We are hiring a talented Customer Service Assistant to join our team. If you're excited to be part of a winning team, PlantFusion is a great place to grow your career. The Customer Service Assistant will be responsible for supporting the Customer Service Manager, the Customer Service department and support cross-departmentally on occasion. The ideal candidate will possess a strong customer service background, attention to detail, a high degree of adaptability who works well in a fast-paced evolving environment. Your daily mission is to communicate your passion for health and nutrition to retail customers, consumers and the internal team while facilitating PlantFusion’s business needs.
ESSENTIAL FUNCTIONS:
Provide excellent customer service for incoming calls and emails daily from retail customers, distributors and consumers
Front line in the Sales Order Cycle; receive, process, and enter sales orders, returns and invoices in a timely and accurate manner
Gather additional information needed for accounts
Enter additional information into our orders portal
Calling customer to get updated payment and account information
Work cross-departmentally with such tasks as below but not limited to:
Assemble sales tools and sales kits
Office clerical work such as printing, copying and scanning
Reliable transportation to execute occasional errands
Any other tasks as needed by the department or company
REPORTING RELATIONSHIPS:
This position will report to our Customer Service Manager
QUALIFICATIONS:
2+ years of experience in office-level customer service/customer support is preferred
Highly detail-oriented with the ability to efficiently review own work-product
Very skilled in computer software systems including MS Office, MS Excel, ERP/Order Processing systems along with working knowledge of data analysis
Ability to work with a nimble and energetic team and independently as needed
Strong communication and interpersonal skills with a dedication to customer satisfaction and overall process improvement
Excellent time management and organizational skills with the ability to multitask and prioritize
KNOWLEDGE, SKILLS, AND TRAITS:
A strong interest in a healthy lifestyle, nutrition, and mental and physical well-being.
“Life learner” mentality and an intrinsically curious personality.
A preference for an agile and entrepreneurial culture with the appreciation of “enterprise” practices.
Strong analytical skills and with the desire to work in the details.
Strong judgement that balances independent decision making with when to seek input.
Deadline conscious with the ability to meet deadlines in a time sensitive environment.
Schedule flexibility needed during peak periods.
The self-confidence to interact through-out all levels and departments of the organization.
Must be an adaptive creative problem solver that evaluates alternatives to arrive at the optimal solution.
The curiosity necessary to optimize any operating system that is utilized.
General proficiency and knowledgeable in the use of Microsoft Office products.
Strong written and verbal communication and interpersonal skills.
OPTIMAL EXPECTATIONS
This position requires a highly motivated individual who loves providing customers with great experience and the internal team with the support they need to be successful. The individual will embrace the core values of the organization by approaching the day with a sense of urgency and accountability (both individually and peer-to-peer) while taking the initiative to drive continuous improvement through clear, concise, and consistent communication.
DETAILS
Monday-Friday (8am-4:40pm/9am-5pm)
Full-time 40 hrs per week with the ability to work more if needed
Hourly Wage Range of $20-$24 (based on experience)
Office location: Denver, CO
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required. Additional duties may be assigned as needed.
Benefits:
Dental insurance
Health insurance
Vision insurance
On-the-job training
Paid time off
Ability to Commute to our office daily located in Denver, CO 80205 (Required)
Work Location: In office
