As a Customer services Representative, you will be supporting our merchants first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our Merchants, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help Merchants with their account issues, via telephone, email and/or website inquiries from our valued Merchants but also provide them with exceptional service.
Assist Merchants with day to day functions
Configure, deploy and train merchants on terminal readers and application
Troubleshoot software/hardware solutions so Merchants can resume payment acceptance
Send introductory emails and introduce new merchants to the payment service
Send out monthly statements
Assist with keeping merchant accounts accurate and ensuring continuity of changes across systems
