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Are you tired of working weekends, nights, and odd schedules? If yes, Newstripe may be the answer. Our standard work week is Monday through Friday 7:30 am to 4:00 pm.
We are a small, family-owned manufacturing business looking for customer service representative desiring long term employment. Our average employee has been with us for over 18 years, and we have never had a layoff. Why do our employees stay so long?
1. Excellent growth opportunities are available.
2. We are a family-owned company, and we treat our employees like family.
3. We are small, well established, growing, and healthy.
4. We provide competitive wages, bonuses, 401K, and health benefits, life insurance and other benefits.
Job Description:
Currently, we are seeking a motivated customer service/sales support representative with excellent communication and people skills. A technical and mechanical aptitude is also required.
The majority of work will be responding to incoming customer calls and emails and live chat. You will be helping customers with a variety of issues including:
Diagnosing product repairs and assisting with required replacement parts.
Comparing and selecting the right product or machine to purchase for a certain application.
Handling shipping, billing and other logistical problems.
Occasional opportunities for outside sales, marketing and trade show participation.
You must be able to handle inbound and outbound phone calls, process orders and help Website customers with questions. Strong problem-solving instinct and a commitment to excellence is required.
Pluses are:
Technical and Mechanical aptitude. Many of our customer inquiries are for assistance in buying the correct machine and replacement parts.
Proficient computer literacy including Microsoft Office with knowledge of contact management software.
The candidate must enjoy learning new things, as cross training within sales and customer service will be expected.
If interested, please send your information to the reply e-mail address. Please include your resume and detailed cover letter explaining why you might be a positive addition to our company.
Thank You
