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General Purpose/Description
This is a part-time, seasonal, non-exempt position having responsibility for monitoring Chautauqua parking and traffic flow for guests, artist, staff and volunteers on high volume days for CCA and Colorado Music Festival events. Evening and weekend work is required in meeting position responsibilities. This position requires the candidate have a valid drivers license and pass a background check. For emergency and inclement weather reporting purposes this position is essential.
Duties and Responsibilities
Responsible for strategically setting and striking cones, signs and barriers for implementation of the approved traffic control plan
Ensure drivers comply with traffic and parking procedures
Uphold all traffic marshal duties to meet and greet incoming vehicles and guests to communicate parking procedures and convey shuttle information
Be knowledgeable and field questions about the Colorado Chautauqua Association including history, programming, shuttle services, and other Chautauqua departments
Ensure all volunteers, staff and artists have the appropriate hang tags and know where to park
Assist with ADA parking and transportation requests
Adhere to all procedures as outlined in CCAs parking plan with the City of Boulder
Properly train and follow CCA safety guidelines, including the operations of CCA equipment and vehicles
Trained and knowledgeable as to CCAs emergency response plans regarding parking and execute those in the event of an emergency
Adhere to CCA parking staff dress code including wearing a high visibility vest at all times when acting as a traffic marshal
Must be available to work a majority of the Auditorium event nights during the summer calendar season (mid-May through end-September)
Customer Service
Provide excellent customer service to all Chautauqua patrons and guests
Effectively problem solve when issues or challenges arise in a positive and professional manner
Knowledge/Skills/Experience
Excellent communication and interpersonal skills, including ability to listen well
Ability to implement administrative procedures and policies
Ability to function efficiently and amiably in a fast paced, complex and demanding customer service environment
Active driver license
Excellent conflict resolution skills
Strong speaking and presentation skills
Able to execute multiple tasks simultaneously
Ability to work in an open space work environment
Able to stand for extended period of time
Behavioral Traits and Attitudes
Demonstrates results-orientation
High energy team player with a positive, can-do attitude
Flexible and able to accommodate changes in production effectively
Self-motivated and able to work independently
Desire and ability to learn quickly
Maintain excellent rapport with staff, Board members, guests, artists, promoters and community
Ability to stay calm and be an effective problem solver in stressful situations
Demonstrate excellent customer service attitude and orientation
Educational Requirements
High school diploma preferred
Physical Requirements
Duties require lifting and/or carrying of objects weighing up to 75 pounds. Must be able to climb stairs, ladders as well as navigate the site which has a 200-foot elevation change.
Additional Qualifications
Every employee at the Colorado Chautauqua Association is expected to be a creative problem solver as well as possess a strong and positive attitude regarding hospitality and customer service, striving to provide a high-quality guest experience through every action taken.
Job Types: Part-time, Temporary
Salary: $14.00 /hour
