PostNet in Aurora, CO is looking for an individual to join our team as a part-time customer service representative that will lead to a management position. This is a 25-30 hours/week part-time position. The starting pay is $17.00/hour. After 30 days, you are subject to a review that includes a $0.50/hour raise. After 90 days of employment, you are subject to a second review that also includes a $0.50/hour raise. The hope is that after 6-8 months, you will be ready to take on management duties which come with an additional $1.00/hour raise. The following duties are expected from a customer service representative:
- Assist customers with shipping and packaging services, printing estimates/orders, and other services offered
- Assist customers with their product and service needs in person, by email and phone
- Process customer sales through the point-of-sale system
- Open and close the store, cash register and center systems
- Interact with UPS, FedEx, DHL and USPS couriers, other vendors and all store staff
- Sort and deposit mail in private mailboxes
The following duties are expected out of a management position:
-Resolve customer complaints/disputes
-Assist customers with filing shipping claims
-Manage employees while on duty
-Work with the print specialist to make sure orders are being fulfilled quickly and efficiently
-Make sure the store is clean & fully stocked
Benefit/Perks:
-Competitive Compensation
-Flexible Scheduling
-Career path development
-401K Match
Qualifications include:
- Previous customer service or sales experience in a retail environment recommended, but not required
- Exceptional customer service skills
- Multitasking – must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Consistent time management and organizational skills
- Valid driver’s license required
Physical and Safety requirements:
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by email, by phone and in person
- Must perform all duties in a safe and efficient manner
The individual must be flexible with scheduling and willing to work weekdays as well as Saturdays. Individual must also be willing to work mornings as well as evenings depending on availability. Work days range from 4-5 shifts per week. Anyone is welcome to apply.
