This job description outlines an exciting opportunity at a local safety supply company for a Retail/Customer Service Specialist with some warehouse responsibilities and significant potential for growth. It is ideal for individuals who excel in customer service, are detail-oriented, thrive in fast-paced environments, and enjoy working with people.
As a Retail/Customer Service Specialist, you’ll be a vital part of the team, combining retail duties with customer service responsibilities with minor warehouse responsibilities, including inbound and outbound shipping as well as inventory management. Your work will focus on assisting customers, helping maintain inventory, supporting the sales team, and maintaining smooth operations in a busy, high-energy environment. Given the company’s strong focus on safety equipment and training, this role will also involve helping customers select the right products, handling calls, and coordinating training classes and certifications.
Key Responsibilities:
Customer Interaction:
Assist customers in product selection to ensure they have a positive experience.
Answer customer calls and provide excellent support over the phone.
Be the energetic face when new clients walk into the facility and need assistance
Enter in orders that don’t need any sales assistance
Help customers with purchases and resolve any inquiries or issues.
Will Call orders
Weekly checks of Open Sales orders
Inventory & Order Management:
Help manage the retail store’s product inventory.
Track stock levels and keep the store organized.
Process transactional orders and help fill training slots.
Manage will call items and oversee deliveries.
Team Collaboration & Sales Support:
Collaborate with your team to meet store goals and enhance customer service.
Support the sales team by creating training materials and certifications.
Follow up on open sales orders and maintain communication with clients.
Maintaining a Clean & Organized Workspace:
Ensure the retail environment is well-maintained, organized, and efficient.
Coordinate with the team to keep the office in top shape.
Qualifications:
Experience in Retail or Customer Service: Previous experience in retail sales or customer service is a must, especially in safety equipment or a willingness to learn.
Communication & Customer Service Skills: Strong ability to interact with customers and provide top-tier service.
Attention to Detail & Organizational Skills: You’ll need to be detail-oriented to manage inventory and keep the retail space organized.
Ability to Thrive in a Fast-Paced Environment: You should enjoy working in a dynamic, energetic atmosphere and be able to adapt quickly to new tasks.
Retail Management Experience (a Plus): If you have experience in retail management, that’s a great asset.
Why Join Us in this role?
Professional Growth: There are plenty of opportunities to grow and develop professionally within a growing industry.
Supportive Team: Work in an environment that values innovation, hard work, and collaboration.
Comprehensive Benefits: Health insurance, dental, vision, and 401k benefits are offered.
Additional Notes:
This position is a mix of retail duties and training-related tasks, so it’s ideal for someone who enjoys customer interaction and is eager to learn about safety equipment and training certifications. The training center features impressive resources like a 20-foot training tower, making it an exciting and impactful work environment.
If you're looking for a role where you can contribute to workplace safety, work in a team-oriented setting, and have opportunities to grow professionally, this could be a great fit!
