Company Overview
At Motorola Solutions, we\'re guided by a shared purpose - helping people
be their best in the moments that matter - and we live up to our purpose every
day by solving for safer. Because people can only be their best when they not
only feel safe, but are safe. We\'re solving for safer by building the best
possible technologies across every part of our safety and security ecosystem.
That\'s mission-critical communications devices and networks, AI-powered
video security & access control and the ability to unite voice, video and
data in a single command center view. We\'re solving for safer by connecting
public safety agencies and enterprises, enabling the collaboration that\'s
critical to connect those in need with those who can help. The work we do here
matters.Department OverviewIt\'s not just about having the right
technology, it\'s about achieving peak performance. Motorola Solutions has
served as a trusted partner to government agencies and enterprises worldwide
for more than 95 years. Our years of leadership, innovation and experience
managing and supporting hundreds of networks in more than 100 countries help
answer the challenges of mission critical operations - ensure continuity,
enhance productivity and reduce risk - helping achieve peak performance. When
every second counts and performance reliability is a must - we are ready and
able to serve today, tomorrow and into the future.Job Description
The FSO (Field Service Organization) is responsible for supporting the
implementation and maintenance of highly technical communications systems at
customer locations. The FSO works closely with System Managers,
Engineering, Sales, Project Managers, System Technologists, and
Service Partners to accomplish the assigned tasks. The team is on call 100%
to cover Public Safety Customers in the moments that matter most!
Post-sale installation, optimization, maintenance and management of highly
technical mission critical communication systems.
Focus on maintaining optimal performance levels across an integrated system
while taking a pro-active approach to system level alarms/errors.
Perform system hardware and software installation and optimization including
advanced troubleshooting skills.
Manage system availability through routine system maintenance and performance
monitoring.
Perform preventative maintenance routines to ensure proper system operation
with focus on trend analysis and documentation of results.
Develop solutions to difficult technical problems encountered as part of
system implementation, upgrades or support issues.
Team with System Manager, Engineering, Project Management, Sales
Personal, System Technologists and our Public Safety Partners to effectively
design, implement, optimize and cut-over advanced communication systems
which meet or exceed customer expectations.
Solve customer problems quickly during stressful situations while utilizing
equipment commonly used in the optimization and testing of Motorola Two-Way
Radios (Communications Systems Analyzers, watt meters, TIMS sets,
CPS, RSS, Antenna SystemsAnalyzers (FDRs), ethernet testers, etc.)
