Case Manager; Rapid Rehousing Plus Care Denver, CO (http://maps.google.com/maps?q=2877+Lawrence+Denver+CO+USA+80205) ApplyDescriptionWHO WE AREVolunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.WHY VOLUNTEERS OF AMERICAVOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.Case Managers for the Rapid Rehousing Plus Care (RRH+C) program are directly responsible for the serviceprovision and housing assistance for program participants. RRH+C serves individuals and families who are currentlyexperiencing homelessness. Service modalities include: Housing First, Trauma Informed Care, Harm Reduction,Motivational Interviewing, and Critical Time Intervention. This position will work in conjunction with other serviceproviders in the Denver Metro Area in order to provide wrap around case management services to participants inorder to assist them in obtaining and maintaining permanent, stable housing. Job duties include, but are notlimited to, conducting needs-based assessments, community outreach, providing case management services,assisting with housing navigation, supporting housing retention, connecting clients to income resources and/orpublic benefits, requesting rental assistance, landlord recruitment/mediation, attending meetings/trainings withinthe community, collaborating care with service providers and multi-disciplinary teams, and accompanyingparticipants on appointments as needed. This position requires the use of a personal vehicle for securing andmaintaining housing for the participants enrolled in RRH+C. This position requires the use of a personal vehicle forsecuring and maintaining housing for the participants enrolled in the program.ESSENTIAL DUTIES AND RESPONSIBILITIES· Ensures that the client’s choice is honored, and their ideas play a prominent role in programming.· Coordinates wrap-around services for clients with the team and community service providers.· Utilizes standardized screening and assessment tools and ensures the completion of needs-basedscreenings.· Provides intensive case management for households with high barriers to obtaining or maintaininghousing by identifying and serving the unique needs of each client.· Collaborates with clients and empowers them to achieve the goals they set for themselves.· Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for clients.· Embodies meeting participants where they are, literally and figuratively. This may include meetingparticipants in the community and transporting participants for case management purposes.· Responsible for collecting necessary documents to obtain and maintain housing such as: identificationdocuments, vital documents, income documentation, changes in household, etc.· Assists clients in their search for housing by assisting them with filling out rental applications, interpretingleases, understanding tenant rights and responsibilities, looking for housing leads, and other variousmeans based on the unique needs of the household.· Ensures timely and accurate reporting within data entry systems and hard copy files in accordance withgrant guidelines and data quality standards.· Assists in relocating clients as needed and securing emergency shelter.· Assists with community-wide outreach to identify eligible participant households presenting withsubstantial barriers to housing stability.· Facilitates the equitable delivery of appropriate services for households as indicated by relevant servicemodalities such as the Housing First, Trauma Informed Care, Harm Reduction, and Critical TimeIntervention models as well as Motivational Interviewing.· Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards.· Demonstrates knowledge of relevant resources, a passion for serving those experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.· Maintains a specialized knowledge related to service delivery database systems within the organization.· Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.· Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.· Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.· Performs duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.· Performs job responsibilities in accordance with the Social Work Code of Ethics.· Performs all other duties as assigned.WORKING CONDITIONS AND PHYSICAL REQUIREMENTS· Must be willing to use vehicle for service provision throughout the seven-county Denver Metro area.· Works in close proximity to other staff in an open-office setting.POSITION TYPE AND EXPECTED HOURS OF WORK· Full time 40 hours per week Monday through Friday. Some evenings and weekends required.LOCATION2877 Lawrence St., Denver, CO 80205SALARY RANGE:$21.00-$23.00/hrBenefit eligibility is based on job type/status:Vacation TimeSeparate Sick TimePaid HolidaysFloating HolidaysPersonal DaysVolunteer/Wellness DayTuition AssistancePension Plan403b Retirement Plan with Agency MatchHealth, Dental, Vision, Pet InsurancesLife InsuranceAccident InsuranceEmployee Assistance/Work Life Balance ProgramEmployee Discount ProgramLifeLock with NortonPublic Service Loan ForgivenessVolunteers of America is an EEO/AA EmployerPosition will remain open until filledVISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLEVeterans Strongly Encouraged to ApplyRequirementsCOMPETENCIES· Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service). · Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).· Utilization of various databases including Homeless Management Information System and Service Point.· Ensures equitable and inclusive services.· Ensures that participant(s) has an active voice in programming.MINIMUM QUALIFICATIONS OF POSITION· Bachelor’s degree in human services, social work, or a closely related field or related experience.· Colorado driver’s license and state-mandated automobile insurance.PREFERRED QUALIFICATIONS OF POSITION· Familiarity with current housing market information, housing trends and available resources.· Experience working with the literally homeless population.· Experience working both independently and, in a team-oriented, collaborative environment.KNOWLEDGE AND SKILLS· Expert written, oral, and interpersonal communication skills.· High level of competency working with Microsoft Office suite and cloud-based applications.· Familiarity with Motivational Interviewing and exemplification of the spirit of Motivational Interviewing.· Strong time-management and prioritization skills.· Crisis and verbal de-escalation intervention skills.· Strong organization skills.Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contactHR@VOAColorado.orgto begin the Interactive Process.Salary Description21.00-23.00/hr
